At a Glance
- Tasks: Plan and schedule essential field operations for a leading utilities organisation.
- Company: Join a top utilities company making a difference in Scotland.
- Benefits: Competitive daily rate, hybrid working, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the key link between teams and customers, ensuring smooth operations.
- Qualifications: Strong organisational skills and ability to manage multiple priorities.
The predicted salary is between 43200 - 51600 € per year.
Location: Glasgow (Hybrid)
Rate: £180–£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern: Monday to Friday, 08:00 – 15:30
We’re working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.
The Role
As a Planning Technician, you’ll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity. You’ll act as the central point of contact between field teams, customers, and key stakeholders—ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout. This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.
Responsibilities
- Plan and schedule reactive and planned works using core systems
- Manage and prioritise workloads in line with SLA targets and urgency
- Act as the main point of contact for field teams, supporting multiple stakeholders at once
- Coordinate work raised via the customer contact centre and ensure smooth delivery
- Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
- Ensure compliance with streetworks regulations (NRSWA) where required
- Develop an understanding of different task types and manage planning accordingly
Planning Technician employer: Lorien
As a leading utilities organisation in Glasgow, we pride ourselves on fostering a collaborative and dynamic work culture that prioritises employee growth and development. Our Planning Technicians play a vital role in ensuring the smooth operation of essential services, with opportunities for professional advancement and a supportive environment that values innovation and teamwork. Enjoy the benefits of a hybrid working model, competitive daily rates, and the chance to make a meaningful impact on the community while working alongside dedicated professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills as a Planning Technician align with their needs. Practice common interview questions to boost your confidence!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Planning Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning Technician role. Highlight relevant experience in planning, scheduling, and managing workloads. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed competing priorities in fast-paced environments.
Showcase Your Communication Skills:As a Planning Technician, communication is key. In your application, emphasise your ability to liaise with various stakeholders and maintain clear communication. We love seeing candidates who can keep everyone in the loop!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Lorien
✨Know Your Stuff
Make sure you understand the role of a Planning Technician inside out. Brush up on your knowledge of planning, scheduling, and managing workloads, especially in a fast-paced environment. Familiarise yourself with streetworks regulations like NRSWA, as this will show you're serious about the job.
✨Showcase Your Communication Skills
As a Planning Technician, you'll be the go-to person for field teams and customers. Prepare examples of how you've effectively communicated with multiple stakeholders in the past. This could be through managing expectations or resolving conflicts—anything that highlights your ability to keep everyone in the loop.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle competing priorities and urgent requests. Think of specific situations where you successfully managed a high volume of work while ensuring customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for planning and scheduling, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
