My client, a non-profit organisation specialising in Education and Culture are looking for a Performance Manager to join their team to help drive growth through data-led decision-making. You will work closely with stakeholders across Product, Marketing, Sales, Finance and Operations to identify opportunities, improve performance and influence key business decisions.
You will turn complex data into meaningful commercial insight and recommendations, helping leadership teams understand where growth opportunities exist and how products can be optimised for greater success.
What you'll be responsible for
- Developing and maintaining performance reporting, dashboards and KPI frameworks.
- Analysing product, customer, marketing and financial data to identify trends, risks and growth opportunities.
- Supporting forecasting, budgeting, investment cases and ROI analysis.
- Providing insight into customer acquisition, retention, engagement and commercial performance.
- Supporting pricing strategies and commercial decision-making through data analysis.
- Translating complex analytical findings into clear recommendations for senior stakeholders.
- Working across multiple business functions to develop a holistic view of performance.
- Supporting improvements in data governance, reporting standards and performance measurement practices.
- Helping shape strategic priorities through evidence-based insights and recommendations.
Skills and experience required to be successful
- Experience in Performance Analysis, Business Intelligence, Commercial Analytics or a similar analytical role.
- Strong analytical and quantitative skills with experience interpreting large and complex datasets.
- Experience building reports, dashboards and visualisations using tools such as Power BI, Tableau, Looker or similar.
- Strong Excel and SQL skills.
- Experience developing and tracking KPIs for products, services or customer journeys.
- Ability to communicate complex information clearly to both technical and non-technical audiences.
- Salary up to £50,000
- Hybrid working: 2 to 3 days a week
- 32 days annual leave, plus bank holidays
- Enhanced family friendly benefits including childcare vouchers.
- Maternity and Paternity leave benefit
- Season ticket loans, Cycle to work scheme, Employee Assistance Program
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Performance Manager (Digital Product Experience) employer: Lorien
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