At a Glance
- Tasks: Drive rapid service improvements and coordinate high-impact initiatives in a dynamic transformation programme.
- Company: Join a major global information services organisation with a focus on innovation.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement potential.
- Why this job: Make a real impact by shaping service delivery and engaging with diverse teams.
- Qualifications: Experience in change delivery, strong stakeholder engagement, and a hands-on approach.
The predicted salary is between 59576 - 70089 £ per year.
Location
London (Hybrid – 3 days onsite)
Contract
6 months
About the Role
We’re seeking a dynamic
Performance Improvement Lead to support a major global information services organisation undergoing a large-scale ETS Service Transformation.
You’ll be embedded within the organisation’s transformation programme, driving rapid, high-impact service improvements that align with long‑term strategic change.
This role is all about pace, disciplined coordination, and delivering tangible operational uplift—achieved through exceptional facilitation, governance, and stakeholder engagement rather than direct authority.
- What You’ll Be Doing
- Enable Rapid Service Performance Improvement
- Coordinate and facilitate short-cycle, high-impact improvement initiatives.
- Maintain momentum through structured delivery discipline.
- Ensure actions are pragmatic while aligned to future operating model design.
- Establish Governance & Delivery Cadence
- Set up stream-level governance, decision forums, and reporting rhythms.
- Run daily and weekly delivery forums and manage clear escalation routes.
- Maintain visibility of priorities, sequencing, risks, and progress.
- Design & Shape Improvement Approaches
- Develop a Performance Improvement Playbook with repeatable improvement patterns.
- Create time‑boxed initiative designs with defined outcomes and decision points.
- Feed technical and process requirements into relevant product and technical teams.
- Coordinate Delivery & Track Outcomes
- Orchestrate day‑to‑day improvement delivery across cross‑functional teams.
- Surface and escalate blockers or trade‑offs in real time.
- Track benefits and show clear evidence of impact.
- Continuously reprioritise based on data, performance insight, and governance direction.
- Engage Stakeholders & Build Insight
- Work closely with delivery teams and frontline staff to gather operational insights.
- Communicate progress, wins, challenges, and lessons learned.
- Provide structured feedback into service design, capability development, and tooling/data requirements.
What You Bring
- Experience delivering change through coordination, facilitation, and strong governance.
- Confident stakeholder engagement skills across operational and leadership levels.
- Ability to operate at pace and create clarity in complex transformation environments.
- A highly hands‑on, outcome‑oriented approach.
- Experience working within large-scale transformation or multi‑stream programmes.
- #J-18808-Ljbffr
Performance Improvement Delivery Lead employer: Lorien
Join a forward-thinking company in Manchester that values technical expertise and offers a dynamic work culture. With a focus on hybrid working, flexible hours, and a strong emphasis on employee growth, this role provides the opportunity to lead impactful projects while maintaining a hands-on engineering position. Enjoy a competitive salary, annual bonus, and the chance to shape the future of corporate infrastructure services in a supportive environment.
