At a Glance
- Tasks: Lead a team to deliver top-notch pensions services and drive process improvements.
- Company: Dynamic company with exciting growth plans and a collaborative culture.
- Benefits: Remote work, generous holiday, paid volunteering day, and family leave policies.
- Other info: Join a supportive environment focused on achieving great outcomes.
- Why this job: Make a real impact in pensions while leading and inspiring a talented team.
- Qualifications: Essential pensions experience and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Are you ready to take your career to the next level? We have exciting plans, and we want you to be a part of them! With your pensions experience, you will support senior management and directly lead Pensions Team Managers to deliver in line with the business strategy and business plan. You will be responsible for operational performance, process improvement, and enhancements, playing a key role in leading and managing the delivery of pensions administration services to meet — and where possible exceed — contractual requirements.
What you’ll be doing:
- Lead a team of Pensions Team Managers to deliver a first-class, high-quality service.
- Empower and support your team to increase technical competency, improve efficiency, and achieve agreed quality outcomes, while meeting individual, team, and departmental objectives.
- Develop and maintain relationships with relevant stakeholders and/or clients.
- Maintain a clear understanding of client requirements, including contractual expectations.
- Ensure effective performance management processes are in place, including objectives, appraisals, staff development, training, and competency frameworks.
- Regularly review systems and controls, suggesting improvements to enhance service delivery, streamline processes, and reduce risks and complaints.
- Identify complaints early, address root causes, and implement effective corrective actions to prevent recurrence.
- Manage resources effectively, including analysing demand data and resource availability to meet operational and contractual targets.
- Support the use of AI tools, technologies, and process improvements to enhance service delivery and member experience.
What we’re looking for:
- Essential pensions experience, preferably within third-party administration operations.
- Strong leadership skills, with the ability to motivate and inspire teams.
- Demonstrable operational management experience within an administration or back-office function across multiple teams and targets.
- Excellent communication skills, both verbal and written, including report writing.
- Ability to plan, prioritise, and manage conflicting deadlines.
What’s in it for you?
- Remote working — work from wherever you’re happiest in the UK.
- 23 days’ holiday, rising to 27 (pro rata) — plus the option to buy more after a qualifying period.
- Paid volunteering day with a charity of your choice.
- Generous family leave policies — including enhanced maternity, adoption, and shared parental leave.
- A collaborative, inclusive culture focused on delivering great outcomes.
Pensions Operations Manager employer: Lorien
Join a forward-thinking company that values your expertise in pensions and offers a supportive, collaborative work environment. With remote working options across the UK, generous holiday allowances, and a strong focus on employee development, you will have the opportunity to lead a dynamic team while making a meaningful impact in the pensions sector. Our inclusive culture prioritises both personal and professional growth, ensuring you thrive in your role as Pensions Operations Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their business strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've motivated teams and improved processes in your previous roles. This is your chance to shine and demonstrate that you can lead the Pensions Team Managers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Pensions Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your pensions experience and leadership skills, showing how you've led teams to deliver high-quality services. We want to see how you can empower others and improve processes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Pensions Operations Manager role. Share specific examples of your operational management experience and how you've tackled challenges in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lorien
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the latest trends, regulations, and challenges in the industry. This will not only show your expertise but also demonstrate your commitment to staying informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. Be ready to discuss your leadership style and how it aligns with the company's goals.
✨Understand the Business Strategy
Familiarise yourself with the company's business strategy and how the Pensions Operations Manager role fits into it. Be prepared to discuss how you can contribute to achieving their objectives and enhancing service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Prepare scenarios where you've identified issues early and implemented effective solutions. This will highlight your proactive approach and operational management experience.
