At a Glance
- Tasks: Plan and schedule essential field operations for a leading utilities organisation.
- Company: Join a top utilities company making a difference in Scotland.
- Benefits: Competitive daily rate, hybrid working, and a dynamic work environment.
- Other info: Fast-paced role with opportunities to learn and grow in the utilities sector.
- Why this job: Be the key player in coordinating impactful projects while enhancing customer experience.
- Qualifications: Experience in planning or customer service, with strong communication skills.
The predicted salary is between 43200 - 55080 € per year.
Location: Glasgow (Hybrid)
Rate: £180–£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern: Monday to Friday, 08:00 – 15:30
We’re working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.
The Role
As a Planning Technician, you’ll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity. You’ll act as the central point of contact between field teams, customers, and key stakeholders—ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout. This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.
Responsibilities
- Plan and schedule reactive and planned works using core systems
- Manage and prioritise workloads in line with SLA targets and urgency
- Act as the main point of contact for field teams, supporting multiple stakeholders at once
- Coordinate work raised via the customer contact centre and ensure smooth delivery
- Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
- Ensure compliance with streetworks regulations (NRSWA) where required
- Develop an understanding of different task types and manage planning accordingly
Skills & Experience
- Strong experience in a planning, scheduling, or coordination role, or a customer service environment
- Confident communicator with the ability to manage high call volumes and stakeholder interaction
- Proven ability to prioritise work in a fast-paced, reactive setting
- Highly organised with strong attention to detail
- Comfortable working with multiple systems and adapting to new tools
- Desirable:
- Experience with Salesforce or other scheduling / workflow systems
- Knowledge of MS Dynamics (CRM)
- Familiarity with streetworks / utilities environments
- Understanding of Aurora (Streetworks Register) or willingness to learn
The Person
You’ll be personable, proactive, and thrive in a busy environment where priorities can change quickly. This role suits someone who enjoys being at the centre of operations, keeping things moving, solving problems, and delivering a high level of service to both internal teams and customers.
Planning Technician in Paisley employer: Lorien
Join a leading utilities organisation in Glasgow, where you will be part of a dynamic team dedicated to supporting critical infrastructure across Scotland. With a strong emphasis on employee growth and a collaborative work culture, this role as a Planning Technician offers the chance to make a meaningful impact while enjoying a hybrid working model and competitive daily rates. Experience a fast-paced environment that values your contributions and fosters professional development, ensuring you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Technician in Paisley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Planning Technician. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice your communication skills! As a Planning Technician, you'll need to juggle multiple stakeholders. Role-play with a friend or use online resources to sharpen your ability to convey information clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Planning Technician in Paisley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning Technician role. Highlight your experience in planning, scheduling, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed workloads and communicated with stakeholders in the past.
Show Off Your Organisational Skills:In a fast-paced environment like ours, being organised is key. Use your application to demonstrate how you prioritise tasks and manage competing demands. We love seeing those skills in action!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lorien
✨Know Your Stuff
Make sure you understand the key responsibilities of a Planning Technician. Brush up on your knowledge of planning, scheduling, and customer service. Familiarise yourself with terms like SLAs and NRSWA, as well as any relevant software like Salesforce or MS Dynamics.
✨Show Off Your Communication Skills
Since this role involves being the main point of contact for various stakeholders, practice how you articulate your thoughts. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your confidence and ability to manage multiple interactions.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks in a fast-paced environment. Think of specific instances where you successfully managed competing priorities and kept everything on track. This will show that you can handle the dynamic nature of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your work style.
