At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and performance for our clients.
- Company: Join a leading financial professional services firm in Glasgow.
- Benefits: Long-term contract with competitive pay and opportunities for growth.
- Other info: Embrace a collaborative culture with a focus on wellbeing and professional development.
- Why this job: Make a real impact by motivating and developing your team in a supportive environment.
- Qualifications: Experience in team leadership and a passion for people management.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading financial professional services business, are recruiting for a Customer Administration Team Leader to join the team at their office in Glasgow on a long term contract basis.
5 days per week in the office
Role:
- Takes overall responsibility for the team’s workload and service to the team’s client portfolio
- Monitors the team’s performance against SLAs and client deadlines
- Motivates and facilitates effective team working, recognising that team members may be working remotely
- Responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our internal controls
- Provides timely communications to the team to keep them informed of priorities and plans
- Holds regular meetings with all team members to discuss workloads, client matters, internal communications etc.
- Monitors team productivity and quality using the work management system and provides regular feedback to team members
- Ensures the system is used effectively and timesheets are updated correctly and regularly
- Takes responsibility for resource planning and communicates any concerns to the Operations Manager
- Reviews the skills available in the team and takes steps to ensure that knowledge is shared and there is no key man risk
- Promotes cross team working
- Ensures the team follows standard processes and best practices to promote consistent working practices across all administration teams
- Delegates where appropriate whilst retaining accountability
- Actively manages the team to adhere to specific targets and respond to the need for a rapid turnaround of work
People Management
- Using the MI available, works with the local Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary
- Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual
- Conducts regular one-to-one discussions for all team members
- Manages change to ensure the team adapts to process and policy changes effectively
- With support from the local Operations Manager, deals with holiday, adjusted hours and flexible working requests
- Conducts return to work discussions following periods of absence. With support from the local Operations Manager, manages any excessive sickness and/or long term health issues
- Takes a proactive approach to ensure team members’ wellbeing is prioritised using resources available to signpost additional support if required
- Supports the Operations Manager and works closely with HR to manage challenging people matters in line with HR policies
Please apply!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administration Team Leader - Umbrella in Paisley
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Lorien and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Customer Administration Team Leader - Umbrella in Paisley
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Lorien. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Lorien
✨Showcase Your Adaptability
Given that this is a temporary HR role at Lorien, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Lorien uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Lorien.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Lorien.
