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For Companies At a Glance
- Tasks: Lead operations for a new Health Assessment Advisory Service, driving excellence and transformation.
- Company: Join a leading UK Professional Services organisation with a focus on operational excellence.
- Benefits: Competitive salary up to ÂŁ120,000, home-based work, and paid volunteering day.
- Why this job: Make a real impact on vulnerable communities while shaping an inclusive culture.
- Qualifications: Proven leadership in complex operations, ideally in health or regulated environments.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 72000 - 84000 ÂŁ per year.
A fantastic opportunity has arisen to join a leading UK Professional Services organisation as an Operations Director. I’m partnering with this major firm to identify an experienced leader who can drive operational excellence and support continued business growth.
The Opportunity
You will oversee day‑to‑day operations for the newly established Health Assessment Advisory Service (HAAS)—delivering vital services on behalf of the Department for Work and Pensions (DWP) in the Midlands and Wales and the Department for Communities (DfC) in Northern Ireland.
In this pivotal role, you’ll shape a high‑performing, inclusive culture, drive operational excellence and lead transformation across a complex, multi‑site service. You’ll have the autonomy and influence to significantly improve efficiency, quality and outcomes for some of society’s most vulnerable people.
What You’ll Be Doing
- Leading operations to deliver service excellence and contractual performance across multiple regions
- Setting and executing operational strategies aligned to business objectives and continuous improvement
- Building, mentoring and inspiring a high‑performing, diverse operational leadership team
- Monitoring performance data to optimise productivity, quality and cost effectiveness
- Acting as a key point of contact for operational updates, escalations and strategic initiatives
- Driving transformation across processes, digital engagement and workforce capability
- Ensuring robust risk management, safeguarding, data protection and policy compliance
- Championing a collaborative, inclusive culture aligned to our values
- Managing suppliers and partners to maximise delivery outcomes
- Preparing and presenting operational performance reports to senior leadership
What You’ll Bring
- Proven leadership experience in large‑scale, complex operations—ideally in health or another regulated environment
- A strong track record of delivering performance outcomes, KPIs and contractual commitments
- Excellent stakeholder engagement skills, including senior client and executive communication
- Demonstrable experience leading transformation and change at scale
- Strong analytical and decision‑making capability, with a focus on operational excellence
- Financial management experience including budgets and resource planning
- Ability to thrive in a fast‑paced, dynamic environment with competing priorities
What’s in It for You?
- Salary up to ÂŁ120,000
- Home‑based role (with occasional travel to Stafford, Belfast & Manchester may be expected)
- One paid volunteering day per year for a cause of your choice
- A wide range of voluntary benefits—from retail discounts to health & wellbeing options
- Access to Employee Network Groups supporting diversity, inclusion and community
Operations Director employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase how you can drive operational excellence and lead transformation effectively.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, improved processes, and delivered results in previous roles. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your leadership experience and any relevant achievements in operational excellence, especially in health or regulated environments. We want to see how you can drive performance outcomes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led transformation and change in previous positions. Remember, we love a good story!
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, make sure to mention any experience you have with performance data and decision-making. We’re looking for someone who can optimise productivity and quality, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Lorien
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of the Health Assessment Advisory Service. Understand their current challenges and successes, and be ready to discuss how your experience can drive operational excellence in this context.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in large-scale operations. Be ready to discuss how you've built and inspired high-performing teams, as well as how you foster an inclusive culture.
✨Demonstrate Analytical Skills
Bring along specific examples of how you've used data to optimise productivity and quality in previous roles. This will show your analytical capabilities and decision-making skills, which are crucial for the Operations Director position.
✨Engage with Stakeholders
Think about how you've successfully engaged with senior clients and stakeholders in the past. Prepare to discuss your communication strategies and how you've managed relationships to achieve performance outcomes.
