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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for our clients.
- Company: Join a dynamic IT services company with a focus on innovation.
- Benefits: Earn up to £30,000, enjoy hybrid work, and access great perks.
- Other info: Flexible shifts, career growth opportunities, and a supportive team environment.
- Why this job: Be the hero of tech support and make a real difference every day.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving mindset.
The predicted salary is between 21600 - 36000 £ per year.
Location: Nottingham
Working Hours: Rotating shifts between 6:00am and 7:00pm (Plus on‑call rota until 11pm)
We are looking for an IT Service Desk Analyst to deliver first‑class technical support to one of our clients. You’ll be the go‑to person for resolving IT issues, ensuring smooth day‑to‑day operations, and maintaining high service standards. This role is ideal for someone who thrives in a fast‑paced environment and enjoys problem‑solving while providing exceptional customer service.
What You’ll Do
- Serve as the initial point of contact for all IT‑related queries across the business.
- Log, manage, and resolve support requests in line with agreed processes and service levels.
- Diagnose technical issues using available resources and your own expertise.
- Escalate complex problems to specialist teams when necessary.
- Keep accurate records of incidents and resolutions from start to finish.
- Support change activities by responding quickly and effectively to operational needs.
- Maintain and update knowledge base articles to ensure accuracy and relevance.
- Share insights and mentor colleagues to strengthen team capability.
- Identify opportunities to enhance processes and improve service delivery.
- Ensure compliance with IT policies, security standards, and best practices.
Skills and Experience
- Strong interpersonal skills with the ability to communicate clearly and empathetically.
- Excellent written and verbal communication, with attention to detail.
- Analytical mindset and problem‑solving ability.
- Flexibility to work rotating shifts between 6am and 7pm.
- Hands‑on experience with Office 365 and Active Directory.
- Ability to produce clear documentation and maintain accurate records.
- Familiarity with ITIL principles or certification.
- Previous experience in a Service Desk or end‑user support role.
- Understanding of KPIs, SLAs, and performance metrics.
- Experience using ServiceNow or similar ticketing systems.
- Exposure to third‑party vendor management.
Salary & Benefits
Salary up to £30,000 plus on‑call and further benefits. Hybrid basis: 50/50 home and office time in Nottingham.
Role Details
- Seniority level: Associate
- Employment type: Full‑time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Service Desk Analyst in Nottingham employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. Think about how you’d handle specific IT issues and customer interactions. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your problem-solving skills during interviews! Use real-life examples from your past experiences to demonstrate how you tackled challenges. This will help us see your analytical mindset in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with IT support, problem-solving skills, and any relevant certifications like ITIL. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application reflects that. Use clear language, check for typos, and structure your documents well. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, Active Directory, and ITIL principles. Be ready to discuss how you've diagnosed and resolved issues in the past, as this will show your problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Highlight your interpersonal skills and how you communicate clearly and empathetically, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its culture. Understanding their values and how they operate can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like managing a high volume of support requests or dealing with a difficult customer. Practising these scenarios can help you articulate your thought process and demonstrate your analytical mindset.