At a Glance
- Tasks: Monitor and manage network systems, ensuring high service availability for diverse customers.
- Company: Join a dynamic Network Operations Centre in Newtownabbey, Belfast.
- Benefits: Full-time role with competitive salary and opportunities for career growth.
- Other info: Flexible shift patterns with a focus on teamwork and problem-solving.
- Why this job: Kickstart your IT career in a fast-paced environment with real impact.
- Qualifications: Entry-level IT or networking experience; CCNA knowledge preferred.
The predicted salary is between 25000 - 32000 £ per year.
Location: Newtownabbey, Belfast (Onsite – Network Operations Centre)
Employment Type: Full-time, Permanent
Security Clearance: Required (or eligibility to obtain)
Interview Process: 2-stage (via Microsoft Teams)
About the Role
We are looking for a 24/7 NOC Engineer to join a busy Network Operations Centre supporting critical IT and network infrastructure. You’ll work in a fast-paced operational environment, monitoring systems, responding to incidents, and ensuring high service availability for a diverse customer base. This role is ideal for someone with entry-level IT or networking experience, or a recent graduate with CCNA or strong networking fundamentals, who is keen to build a long-term career in network operations.
Shift Pattern
- 4 days on (7:00am – 7:00pm), followed by 4 days off
- 4 nights on (7:00pm – 7:00am), followed by 4 days off
- Continuous rotating shift pattern
Key Responsibilities
- Act as the first point of escalation for customer incidents and service requests
- Log, manage, and resolve faults using an ITSM tool, aiming for first-time resolution where possible
- Work to defined SLAs and maintain regular communication with customers
- Monitor network performance and system health using network monitoring tools
- Troubleshoot and configure routers, switches, and related network devices
- Manage and investigate circuit faults across broadband and Ethernet services
- Coordinate with third-party suppliers and field engineers to resolve incidents
- Maintain accurate ticket updates and complete detailed shift handovers
What We’re Looking For
- Some experience in IT Support, Helpdesk, NOC, or Networking (graduates welcome)
- Basic understanding of networking concepts (CCNA or equivalent knowledge preferred)
- Strong troubleshooting and problem-solving skills
- Good communication skills with a customer-focused mindset
- Ability to work in a 24/7 shift environment
- Eligibility to obtain Security Clearance
24/7 NOC Engineer in Newtownabbey employer: Lorien
Join our dynamic team as a 24/7 NOC Engineer in Newtownabbey, Belfast, where we prioritise employee growth and development in a supportive work culture. We offer competitive benefits, including a structured shift pattern that promotes work-life balance, and opportunities for continuous learning in the fast-paced world of network operations. Our commitment to fostering a collaborative environment ensures that you will thrive while contributing to critical IT infrastructure for a diverse customer base.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 NOC Engineer in Newtownabbey
✨Tip Number 1
Network, network, network! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have a lead on a NOC Engineer role or can give you insider tips on the interview process.
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for NOC Engineer roles and practice your answers. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you’ve got any projects or experiences that highlight your troubleshooting and networking abilities, make sure to bring them up during interviews. Real-world examples can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals ready to jump into the world of network operations. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 24/7 NOC Engineer in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant IT or networking experience you have. We want to see how your skills match the role of a 24/7 NOC Engineer, so don’t be shy about showcasing your CCNA knowledge or any troubleshooting skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. We love seeing enthusiasm for network operations, so let that passion come through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in a role where clarity is key. Avoid jargon unless it’s relevant to the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lorien
✨Know Your Networking Basics
Brush up on your networking fundamentals, especially if you have a CCNA or similar qualification. Be prepared to discuss concepts like routing, switching, and troubleshooting techniques, as these will likely come up during the interview.
✨Familiarise Yourself with ITSM Tools
Since you'll be logging and managing incidents, it’s a good idea to get acquainted with common IT Service Management (ITSM) tools. If you’ve used any in the past, be ready to share your experiences and how you resolved issues using them.
✨Demonstrate Your Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. Think of specific examples where you successfully diagnosed and resolved network issues, and be ready to explain your thought process during those situations.
✨Communicate Clearly and Confidently
As this role involves regular communication with customers, practice articulating your thoughts clearly. During the interview, focus on being concise and customer-focused in your responses, showing that you can handle customer interactions effectively.
