At a Glance
- Tasks: Coordinate accommodation services and ensure a seamless experience for guests.
- Company: Join a dynamic team focused on delivering excellent residential experiences.
- Benefits: Competitive pay, collaborative environment, and valuable experience in hospitality.
- Other info: Opportunity to work in a supportive team with potential for career growth.
- Why this job: Make a real difference in guests' stays while developing your organisational skills.
- Qualifications: Experience in administration or hospitality, strong communication, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Accommodation Administrator to support the delivery of an excellent residential experience for all learners, delegates, and guests. Working as part of a collaborative team, you will play a key role in coordinating accommodation services end-to-end - from pre-arrival bookings to on-site support and post-stay administration. You will ensure that all customers receive a seamless, welcoming, and professional service throughout their stay.
Key Responsibilities
- Accommodation & Booking Management
- Manage accommodation bookings, allocations, and room scheduling
- Ensure accurate records are maintained within booking systems
- Coordinate room availability in line with course schedules and operational needs
- Liaise with internal teams to ensure efficient room utilisation
- Customer Experience
- Act as a first point of contact for accommodation-related enquiries
- Provide clear pre-arrival information including check-in details and site guidance
- Welcome and support guests on arrival and throughout their stay
- Respond promptly to queries and resolve issues in a professional manner
- Operations & Coordination
- Liaise with housekeeping, catering, and facilities teams to ensure high standards are maintained
- Monitor room readiness, cleanliness, and maintenance issues
- Support the resolution of any accommodation-related concerns or complaints
- Administration & Compliance
- Maintain accurate records in line with GDPR and organisational policies
- Produce reports on occupancy, usage, and customer feedback
- Support invoicing or financial processes related to accommodation services
- Ensure all safeguarding and welfare considerations are upheld.
About You
You will be a highly organised individual with a strong customer focus and the ability to manage multiple priorities effectively.
Essential Skills & Experience
- Experience in an administrative or accommodation/hospitality role
- Excellent organisational skills with strong attention to detail
- Strong communication skills (written and verbal)
- Ability to build effective working relationships
- Confident in using MS Office and booking/management systems
- Ability to work under pressure and adapt to changing priorities
Desirable
- Experience working in an educational, training, or residential environment
- Knowledge of booking or accommodation management systems
- Understanding of safeguarding and welfare responsibilities
Office Administrator - Accommodation in Moreton in Marsh employer: Lorien
As an Office Administrator in Accommodation at our Gloucester location, you will thrive in a supportive and collaborative work culture that prioritises customer satisfaction and professional development. We offer a dynamic environment where your organisational skills will shine, alongside opportunities for growth within the education and hospitality sectors. Join us to be part of a team dedicated to delivering exceptional experiences for learners and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator - Accommodation in Moreton in Marsh
✨Tip Number 1
Network like a pro! Reach out to your connections in the accommodation and hospitality sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. Think about scenarios where you've excelled in these areas and be ready to share those stories. We want you to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Office Administrator role. We’re all about making the process smooth and straightforward, so don’t miss out on the opportunity to join our team!
We think you need these skills to ace Office Administrator - Accommodation in Moreton in Marsh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Office Administrator role. Highlight your experience in accommodation or hospitality, and showcase your organisational skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing bookings and customer service, and let us know why you’re excited about joining StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with guests and internal teams, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Lorien
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Accommodation Administrator. Familiarise yourself with the key tasks like managing bookings and liaising with internal teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a great experience for guests, be ready to share examples of how you've handled customer queries or resolved issues in the past. Highlight your ability to stay calm under pressure and your knack for building relationships.
✨Get Comfortable with Tech
Brush up on your MS Office skills and any booking or management systems you might encounter. If you have experience with specific software, mention it! Being tech-savvy can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. Inquire about the team dynamics, how they measure success in this role, or what challenges they currently face. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
