At a Glance
- Tasks: Plan and schedule essential field operations for a leading utilities organisation.
- Company: Join a top utilities company making a difference in Scotland.
- Benefits: Competitive daily rate, hybrid working, and a dynamic work environment.
- Other info: Fast-paced role with opportunities to learn and grow in the utilities sector.
- Why this job: Be the key player in coordinating impactful projects while enhancing customer experience.
- Qualifications: Experience in planning or customer service, with strong communication skills.
Location: Glasgow (Hybrid)
Rate: £180–£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern: Monday to Friday, 08:00 – 15:30
We’re working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.
The Role
As a Planning Technician, you’ll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity. You’ll act as the central point of contact between field teams, customers, and key stakeholders—ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout. This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.
Responsibilities
- Plan and schedule reactive and planned works using core systems
- Manage and prioritise workloads in line with SLA targets and urgency
- Act as the main point of contact for field teams, supporting multiple stakeholders at once
- Coordinate work raised via the customer contact centre and ensure smooth delivery
- Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
- Ensure compliance with streetworks regulations (NRSWA) where required
- Develop an understanding of different task types and manage planning accordingly
Skills & Experience
- Strong experience in a planning, scheduling, or coordination role, or a customer service environment
- Confident communicator with the ability to manage high call volumes and stakeholder interaction
- Proven ability to prioritise work in a fast-paced, reactive setting
- Highly organised with strong attention to detail
- Comfortable working with multiple systems and adapting to new tools
Desirable:
- Experience with Salesforce or other scheduling / workflow systems
- Knowledge of MS Dynamics (CRM)
- Familiarity with streetworks / utilities environments
- Understanding of Aurora (Streetworks Register) or willingness to learn
The Person
You’ll be personable, proactive, and thrive in a busy environment where priorities can change quickly. This role suits someone who enjoys being at the centre of operations, keeping things moving, solving problems, and delivering a high level of service to both internal teams and customers.
Planning Technician in Milton employer: Lorien
Join a leading utilities organisation in Glasgow, where you will play a pivotal role as a Planning Technician within a dynamic and supportive work culture. With a strong emphasis on employee growth and development, this company offers a collaborative environment that values your contributions while providing competitive rates and the flexibility of hybrid working. Experience the satisfaction of coordinating essential services that directly impact the community, all while enjoying a structured work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Technician in Milton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Planning Technician. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice your communication skills! As a Planning Technician, you'll need to juggle multiple stakeholders. Role-play with a friend or use online resources to sharpen your ability to convey information clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Planning Technician in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning Technician role. Highlight your experience in planning, scheduling, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed workloads and communicated with stakeholders in the past.
Show Off Your Organisational Skills:In this fast-paced role, being organised is key. Use your application to demonstrate how you prioritise tasks and manage competing demands. We love seeing candidates who can juggle multiple responsibilities!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Lorien
✨Know Your Stuff
Make sure you understand the role of a Planning Technician inside out. Familiarise yourself with key terms like SLAs, NRSWA, and any relevant software like Salesforce or MS Dynamics. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder interaction, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed customer queries or coordinated with teams. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Prioritisation is Key
The job requires balancing multiple tasks in a fast-paced environment. Be ready to discuss how you prioritise work when faced with competing demands. You could even prepare a few examples from your past experiences that highlight your ability to manage workloads efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for planning, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
