At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain hardware/software.
- Company: Dynamic tech company in Milton Keynes with a collaborative culture.
- Benefits: Up to £38,000 salary, hybrid work, ongoing training, and career growth.
- Other info: Opportunity for professional development and contribution to IT success.
- Why this job: Join a supportive team and work with the latest technologies in IT support.
- Qualifications: Experience with Microsoft systems, troubleshooting skills, and customer service focus.
The predicted salary is between 30000 - 42000 £ per year.
Exciting Opportunity: IT Support Technician (1st and 2nd Line)
Based in Milton Keynes - Hybrid once fully trained (2-3 days a week)
Up to £38,000 based on experience
Are you a tech-savvy individual with a passion for providing exceptional IT support? If so, this could be the perfect opportunity for you! The company is seeking a talented IT Support Technician to join their dynamic team and play a crucial role in ensuring the smooth operation of their IT infrastructure.
About the Role
As the IT Support Technician, you will be responsible for delivering first- and second-line technical support to end-users. This involves building, configuring, and maintaining IT hardware and software, managing user accounts, and troubleshooting a wide range of technical issues across desktops, laptops, mobile devices, and peripheral equipment.
You will be the go-to person for resolving IT incidents, minimising downtime, and supporting business productivity through timely issue resolution and proactive system maintenance. Additionally, you will have the opportunity to contribute to IT asset management, system upgrades, and user education initiatives.
What We're Looking For
- Hands-on experience with Microsoft operating systems (Windows 10/11) and Office 365 applications
- Power BI Experience (ideally Power automate)
- Proven track record in troubleshooting hardware and software issues across various devices
- Familiarity with Active Directory administration, including user account management and group policies
- Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
- Experience with IT ticketing systems and remote access solutions
- Understanding of cybersecurity best practices, including phishing awareness and endpoint protection
- Excellent troubleshooting, communication, and customer service skills
- Ability to work independently and as part of a team
Why Join This Company?
This company is committed to providing a supportive and collaborative work environment, where IT Support Technicians can thrive and contribute to the organisation's success. You'll have the opportunity to work with the latest technologies, receive ongoing training and development, and be part of a team that values your contributions.
If you're ready to take your IT support career to the next level, we encourage you to apply for this exciting IT Support Technician position. Don't miss out on this opportunity to join a dynamic and forward-thinking company.
IT Support Tech (1st and 2nd Line) in Milton Keynes employer: Lorien
This company offers an exceptional work environment for IT Support Technicians, fostering a culture of collaboration and innovation in Milton Keynes. With a commitment to employee growth through ongoing training and the opportunity to work with cutting-edge technologies, you will be empowered to make meaningful contributions while enjoying a hybrid work model that promotes work-life balance. Join a dynamic team where your skills are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Tech (1st and 2nd Line) in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lorien values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lorien might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lorien!
✨Direct Apply to Lorien
Let's not forget to apply directly through the Lorien website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Tech (1st and 2nd Line) in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lorien.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lorien. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lorien
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
