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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain hardware/software.
- Company: Dynamic tech company in Milton Keynes with a collaborative culture.
- Benefits: Up to £38,000 salary, hybrid work, ongoing training, and career growth.
- Why this job: Join a supportive team and work with the latest technologies in IT support.
- Qualifications: Experience with Microsoft systems, troubleshooting skills, and customer service focus.
- Other info: Opportunity for professional development and contribution to IT success.
The predicted salary is between 30000 - 42000 £ per year.
Exciting Opportunity: IT Support Technician (1st and 2nd Line)
Based in Milton Keynes - Hybrid once fully trained (2-3 days a week)
Up to £38,000 based on experience
Are you a tech-savvy individual with a passion for providing exceptional IT support? If so, this could be the perfect opportunity for you! The company is seeking a talented IT Support Technician to join their dynamic team and play a crucial role in ensuring the smooth operation of their IT infrastructure.
About the Role
As the IT Support Technician, you will be responsible for delivering first- and second-line technical support to end-users. This involves building, configuring, and maintaining IT hardware and software, managing user accounts, and troubleshooting a wide range of technical issues across desktops, laptops, mobile devices, and peripheral equipment.
You will be the go-to person for resolving IT incidents, minimising downtime, and supporting business productivity through timely issue resolution and proactive system maintenance. Additionally, you will have the opportunity to contribute to IT asset management, system upgrades, and user education initiatives.
What We're Looking For
- Hands-on experience with Microsoft operating systems (Windows 10/11) and Office 365 applications
- Power BI Experience (ideally Power automate)
- Proven track record in troubleshooting hardware and software issues across various devices
- Familiarity with Active Directory administration, including user account management and group policies
- Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
- Experience with IT ticketing systems and remote access solutions
- Understanding of cybersecurity best practices, including phishing awareness and endpoint protection
- Excellent troubleshooting, communication, and customer service skills
- Ability to work independently and as part of a team
Why Join This Company?
This company is committed to providing a supportive and collaborative work environment, where IT Support Technicians can thrive and contribute to the organisation's success. You'll have the opportunity to work with the latest technologies, receive ongoing training and development, and be part of a team that values your contributions.
If you're ready to take your IT support career to the next level, we encourage you to apply for this exciting IT Support Technician position. Don't miss out on this opportunity to join a dynamic and forward-thinking company.
IT Support Tech (1st and 2nd Line) in Milton Keynes employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Tech (1st and 2nd Line) in Milton Keynes
✨Tip Number 1
Network like a pro! Attend tech meetups or local IT events to connect with industry professionals. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes or any projects you've worked on. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Tech (1st and 2nd Line) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft operating systems and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Technical Skills: When filling out your application, make sure to mention any hands-on experience you have with tools like Power BI or Active Directory. We love seeing candidates who are tech-savvy and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems, especially Windows 10/11 and Office 365. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as this will be crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Think about times when you minimised downtime or improved productivity through timely issue resolution. This will demonstrate your ability to handle real-world challenges.
✨Familiarise Yourself with Key Tools
Get comfortable with IT ticketing systems and remote access solutions. If you have experience with Power BI or Active Directory, be ready to discuss how you've used these tools effectively in previous roles.
✨Communicate Clearly and Confidently
Since excellent communication and customer service skills are essential, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can support end-users effectively.