At a Glance
- Tasks: Lead Major Incident and Problem Management while driving service reporting and preventative actions.
- Company: Join a dynamic team focused on operational excellence in the banking industry.
- Benefits: Opportunity to influence service improvement and engage with senior leadership.
- Other info: This is a senior leadership role requiring calm, decisive leadership under pressure.
- Why this job: Shape service resilience in a complex, always-on environment.
- Qualifications: Strong experience in Major Incident Management and a background in the banking industry are essential.
The predicted salary is between 59576 - 70089 £ per year.
Lead critical IT service recovery and drive operational excellence. We’re hiring a Senior Manager – Major Incident & Insight to lead group‑wide incident, problem, and service insight capability across a complex, always‑on environment. This is a senior leadership role focused on command, governance, and continuous improvement, ensuring incidents are resolved effectively while driving long‑term service stability.
Why this role? You’ll operate at the heart of high‑impact incidents, providing calm, authoritative leadership under pressure while shaping how services improve over time.
What you’ll do:
- Lead Major Incident, Problem Management & Service Reporting
- Act as the command lead during critical incidents
- Drive insight, reporting, and preventative action
- Influence across multi‑supplier, cloud, and enterprise environments
- Engage with senior leadership, risk, and audit stakeholders
What you’ll bring:
- Strong experience leading Major Incident & Problem Management
- Banking Industry background (Essential)
- Deep understanding of ITIL service management practices
- Ability to influence across complex, multi‑supplier environments
- Experience delivering executive‑level insight and reporting
- Calm, decisive leadership in high‑pressure situations
If you thrive in critical environments and want to shape service resilience at scale — apply now.
Senior Manager - IT Major Incident and Insight in Manchester employer: Lorien
This role is based in the banking industry, offering a chance to lead critical IT service recovery. The team focuses on continuous improvement and operational excellence, ensuring high-impact incidents are managed effectively.
