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For Companies At a Glance
- Tasks: Lead ITSM transformation and implement innovative service delivery improvements.
- Company: A top tech organisation in Manchester with a focus on agility.
- Benefits: Competitive salary of £85,000 and hybrid working options for flexibility.
- Why this job: Drive impactful change in service management while enjoying autonomy and collaboration.
- Qualifications: Strong stakeholder management and ITIL experience required.
- Other info: Join a dynamic team and shape the future of service management.
The predicted salary is between 68000 - 102000 £ per year.
A leading technology organization in Manchester is seeking a Head of Service Management to guide their transformation. In this role, you will implement a new ITSM tool and drive strategic improvements in service delivery, focusing on best practices and agility.
Strong stakeholder management skills and experience with ITIL practices are required.
The position offers a salary of £85,000 and hybrid working arrangements, striking a balance between autonomy and collaboration.
Head of Service Management - ITSM Transformation (Hybrid) in Manchester employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management - ITSM Transformation (Hybrid) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who have experience with ITSM transformations. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss your experience with ITIL practices and how you've driven strategic improvements in service delivery. We want to see your passion for agility!
✨Tip Number 3
Prepare for interviews by researching the company’s current ITSM tools and their transformation goals. This will help you tailor your responses and demonstrate that you’re the perfect fit for guiding their journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Service Management - ITSM Transformation (Hybrid) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Management role. Highlight your experience with ITIL practices and any previous transformations you've led, as this will show us you're the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how you can drive strategic improvements. Don't forget to mention your stakeholder management skills, as they’re crucial for this role.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to implement new tools and improve service delivery. Numbers and results speak volumes, so if you’ve got metrics to share, do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Lorien
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in service management and transformation projects.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders effectively. Think about times when you navigated complex relationships or drove consensus among diverse groups.
✨Demonstrate Agility in Service Delivery
Be prepared to talk about how you've implemented agile methodologies in service delivery. Share specific instances where you improved processes or outcomes through agility.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company's transformation goals. Inquire about their current challenges with the ITSM tool and how they envision success in this role.
