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- Tasks: Support and improve identity and access management services in a secure environment.
- Company: Join a leading tech firm focused on innovative identity solutions.
- Benefits: Competitive pay, job security, and opportunities for professional growth.
- Other info: Long-term contract with potential for career advancement after security clearance.
- Why this job: Make a real difference in a critical tech role while developing your skills.
- Qualifications: Experience with Windows Server and Active Directory; eagerness to learn.
The predicted salary is between 45000 - 55000 £ per year.
The Identity and Access Management (IdAM) function provides critical identity, authentication, and access technologies across a diverse and highly secure environment. The Live Services Support Engineer will play a key role in the day-to-day operation, stability, and continuous improvement of IdAM services.
Working within the Live Services team, at the heart of the Enabling Infrastructure Capability group (OneIT), the post holder will support business-critical systems, respond to incidents and service requests, and ensure services meet agreed Service Level Agreements (SLAs). The role also includes onboarding new project deliveries into live support and driving service improvements through automation and best practice.
This is a highly visible role within a complex environment, requiring strong technical capability, excellent communication skills, and the ability to work under pressure.
Key Responsibilities- Live Service Operations & Support
- Provide 2nd/3rd line support for IdAM services via a formal ticketing system.
- Perform daily health checks to ensure availability, performance, and security of services.
- Diagnose, troubleshoot, and resolve incidents in line with prioritised SLAs.
- Respond to customer enquiries in a professional and timely manner.
- Carry out patching, upgrades, and preventative maintenance across IdAM platforms.
- Identify recurring issues and implement long-term fixes to improve service resilience.
- Support automation initiatives to reduce manual effort and improve customer experience.
- Assist with the deployment and integration of IdAM components within a complex, business-critical environment.
- Work closely with Projects to transition new solutions into formal live support.
- Collaborate with Capability Centres, technical Subject Matter Experts, and other support teams.
- Produce and maintain technical design documents, support guides, and operational procedures.
- Ensure documentation is current, accurate, and suitable for operational handover and audit.
- Ability to work effectively both independently and as part of a team.
- Strong time management and prioritisation skills in a pressurised environment.
- Clear and confident communication skills, both technical and non-technical.
- A proactive mindset with a focus on continuous improvement and service quality.
Candidates must have at least 4 of the following, with a strong willingness to learn the others:
- Windows Server 2012 R2 / 2016 / 2019 (configuration, deployment, administration, and troubleshooting)
- Active Directory Domain Services (including Group Policy management)
- Active Directory Lightweight Directory Services (AD LDS)
- Active Directory Certificate Services (AD CS)
- Active Directory Federation Services (AD FS)
- Microsoft Identity Manager (MIM) 2016
- Public Key Infrastructure (PKI) concepts and implementation
- Multi-Factor Authentication (MFA) principles
- Hardware Security Modules (HSMs) – preferably Thales
This role requires Enhanced Developed Vetting (eDV). Candidates must be:
- British nationals only
- No dual nationality
The eDV process typically takes 10–12 months once the role is offered. During the clearance period, candidates are free to work on other contracts or roles. This can be pitched as providing long-term contract pipeline and job security once cleared.
Service Engineer in London employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Identity & Access Management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your technical abilities in Windows Server, Active Directory, or any relevant tech. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your experience with IdAM services and any relevant technical skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills in your application. Mention specific technologies like Active Directory or Multi-Factor Authentication that you’re familiar with. We’re looking for those who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Lorien
✨Know Your IdAM Stuff
Make sure you brush up on your Identity and Access Management knowledge. Familiarise yourself with key concepts like Active Directory, Multi-Factor Authentication, and Public Key Infrastructure. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think of specific incidents where you had to troubleshoot under pressure, as this role requires quick thinking and effective solutions.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You'll need to communicate effectively with both technical and non-technical stakeholders, so being clear and confident in your communication is key.
✨Demonstrate a Proactive Mindset
Be ready to discuss how you've contributed to service improvements or automation initiatives in previous roles. Highlighting your proactive approach will resonate well, especially since the role focuses on continuous improvement and service quality.