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- Tasks: Gather and analyse business requirements for a global Salesforce transformation.
- Company: Join a leading insurance company driving innovative CRM solutions.
- Benefits: Remote work flexibility, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a global project that shapes the future of CRM technology.
- Qualifications: Experience in business analysis and Salesforce, with strong communication skills.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote / Hybrid (Central London office)
Contract: 6-Month
About the Role:
My client in the Insurance Industry is embarking on an exciting global CRM transformation, consolidating platforms into a single, enterprise-wide Salesforce solution. As a Business Analyst, you will play a pivotal role in the successful delivery of this global rollout. Acting as the bridge between business needs and technical solutions, you will ensure requirements are clearly defined, documented, and translated into scalable Salesforce capabilities. You will work within a delivery squad, collaborating closely with stakeholders, product owners, and technical teams to enable seamless migration from legacy systems and drive adoption of Salesforce across the organisation.
Key Responsibilities:
- Engage with business stakeholders to gather, validate, and prioritise requirements.
- Analyse existing processes and identify opportunities for optimisation and automation.
- Produce high-quality artefacts including user stories, acceptance criteria, process maps, and data models.
- Collaborate with Product Owners, Architects, and Developers to ensure solutions align with business objectives and governance standards.
- Support workshops and contribute to functional specifications for integrations, data migration, and reporting.
- Assist in defining test scenarios and acceptance criteria, and support UAT.
- Work closely with change management teams to support training, communications, and user adoption activities.
Knowledge, Skills & Experience:
- Proven experience as a Business Analyst delivering change for complex global programmes.
- Experience of Salesforce.
- Strong analytical skills with expertise in requirements gathering and process mapping.
- Excellent communication and documentation skills, able to translate complex concepts into clear deliverables.
- Demonstrated stakeholder management and presentation skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Experience in insurance or financial services environments.
- Strong understanding of Salesforce modules (Sales Cloud, Service Cloud, Marketing Cloud) and CRM processes.
- Familiarity with Agile delivery methodologies and tools (e.g., Jira, Confluence).
This is a unique opportunity to contribute to a global transformation programme, working with cutting-edge Salesforce technology in a collaborative and innovative environment. Please apply if you feel you are suited to the position.
Salesforce/ CRM Business Analyst in London employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce/ CRM Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and CRM space. Let them know you're on the lookout for a Business Analyst role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile highlights your Salesforce experience and analytical skills. Join relevant groups and engage with posts to increase your visibility. It’s all about being seen by the right people!
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of Salesforce modules and Agile methodologies. Be ready to discuss how you've optimised processes in past roles. Show them you’re not just a fit, but the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Business Analyst role!
We think you need these skills to ace Salesforce/ CRM Business Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst in Salesforce/CRM. Highlight your experience with Salesforce and any relevant projects you've worked on, especially those involving global transformations or insurance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills like requirements gathering and process mapping, and how they relate to the job description.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey complex ideas clearly. Use straightforward language and structure your documents well to demonstrate your analytical skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Lorien
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand the different modules like Sales Cloud, Service Cloud, and Marketing Cloud. Be ready to discuss how you've used these in past projects and how they can be leveraged in the role.
✨Master the Art of Requirements Gathering
Since this role involves engaging with stakeholders to gather and validate requirements, practice articulating your approach to this process. Prepare examples of how you've successfully gathered and prioritised requirements in previous roles, especially in complex environments.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical skills during the interview. Think of specific instances where you've identified opportunities for optimisation or automation. Bring along any relevant artefacts, like user stories or process maps, to showcase your experience.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice explaining complex concepts in simple terms, as you'll need to bridge the gap between technical teams and business stakeholders. Consider doing mock interviews to refine your presentation skills and boost your confidence.
