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For Companies At a Glance
- Tasks: Lead the migration to a modern billing platform and enhance customer experiences.
- Company: Join a leading commercial bank driving digital transformation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on future product innovation.
- Why this job: Make a real impact on how the bank serves its clients with innovative billing solutions.
- Qualifications: Experience in billing migration and digital product ownership required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London or Edinburgh (Hybrid)
Contract: Initial 6-month contract
IR35: Inside IR35
Rate: Competitive (dependent on experience)
The Opportunity
We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform, and we're looking for an experienced Digital Product Lead to play a pivotal role. This is a high-impact position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform, while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy, shaping how the bank charges and serves its clients.
What You'll Be Doing
- Billing Migration & Programme Delivery
- Lead the end-to-end billing migration strategy and execution
- Own the migration roadmap, including dependencies, risks, and key milestones
- Oversee transition from legacy systems with minimal/no customer disruption
- Ensure pricing integrity, service continuity, and regulatory compliance throughout
- Proactively resolve product, billing, and integration challenges
- Own billing journeys across digital channels (online, mobile, servicing platforms)
- Define product vision, roadmap, and backlog for billing capabilities
- Deliver seamless, intuitive end-to-end customer journeys
- Drive continuous improvement through analytics, testing, and customer insight
- Ensure billing propositions align with customer needs and revenue objectives
- Optimise pricing models, charging structures, and fee transparency
- Balance customer experience with commercial performance
- Leverage data to identify growth and efficiency opportunities
- Collaborate across Technology, Finance, Operations, and Channels
- Manage third-party vendors and platform providers
- Engage senior stakeholders to align priorities and secure investment
- Ensure solutions meet regulatory and conduct standards
- Identify and manage delivery and operational risks
- Maintain strong governance, controls, and audit readiness
What We're Looking For
- Experience
- Proven track record leading billing / charging migration programmes in commercial or corporate banking
- Strong background in digital product ownership and delivery
- Experience delivering complex legacy-to-modern platform transformations
- Deep understanding of banking products, pricing, and revenue drivers
- Experience delivering customer-centric digital journeys across channels
- Familiarity with Agile / Scrum delivery environments
- Knowledge of billing engines, fee structures, and pricing models
- Understanding of core banking systems, payment flows, and digital integration
- Experience using data, analytics, and testing to inform product decisions
- Ability to define strategy and execute at pace
- Strong stakeholder management and influencing skills
- Commercial mindset with focus on income, efficiency, and customer outcomes
- Proven ability to lead cross-functional teams
What Success Looks Like
- Seamless migration to a modern billing platform with no customer impact
- Fully digitised, self-service billing journeys
- Improved accuracy, transparency, and control of charging
- Delivery of income growth, cost efficiency, and customer satisfaction gains
Why This Role Matters
This role is central to transforming how the bank monetises and serves its commercial clients, enabling:
- Simplified, digital-first billing experiences
- Greater control over pricing and revenue
- Reduced legacy complexity and operational risk
- A strong foundation for future product innovation and growth
Product Lead - Billing Migration (Commercial Banking) in London employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead - Billing Migration (Commercial Banking) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a case study that highlights your experience with billing migrations and digital product ownership. This will give potential employers a clear picture of what you bring to the table and how you can lead their transformation efforts.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of core banking systems and pricing models. Be ready to discuss how you've tackled challenges in past projects. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Product Lead role!
We think you need these skills to ace Product Lead - Billing Migration (Commercial Banking) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Lead - Billing Migration. Highlight your experience with billing systems and digital product ownership, and don’t forget to mention any relevant achievements that showcase your ability to lead complex migrations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed billing migrations or improved customer journeys in the past.
Showcase Your Stakeholder Management Skills: In your application, emphasise your experience in managing stakeholders and vendors. We want to see how you’ve engaged with different teams and secured buy-in for projects, especially in a banking context.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Lorien
✨Know Your Billing Migration Inside Out
Make sure you understand the ins and outs of billing migration, especially in a commercial banking context. Brush up on your knowledge of legacy systems and modern platforms, as well as the challenges that come with transitioning between them. This will help you demonstrate your expertise and show that you're the right fit for leading this transformation.
✨Showcase Your Digital Product Ownership Skills
Prepare to discuss your experience in digital product ownership, particularly how you've defined product visions and roadmaps in the past. Be ready to share specific examples of how you've delivered seamless customer journeys across various channels. This will highlight your ability to drive continuous improvement and align with customer needs.
✨Engage with Stakeholders Like a Pro
Since stakeholder management is key in this role, think about how you've successfully collaborated with different teams in previous positions. Prepare anecdotes that showcase your influencing skills and how you've aligned priorities with senior stakeholders. This will demonstrate your capability to manage relationships effectively.
✨Be Data-Driven in Your Approach
Familiarise yourself with how data and analytics can inform product decisions, especially in the context of billing and pricing models. Be prepared to discuss how you've used data to identify growth opportunities or improve customer experiences in the past. This will show that you have a commercial mindset and are focused on delivering results.