At a Glance
- Tasks: Drive rapid service improvements and coordinate high-impact initiatives in a dynamic environment.
- Company: Join a major global information services organisation undergoing transformation.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career advancement potential.
- Why this job: Make a real impact on service transformation while developing your skills.
- Qualifications: Experience in change delivery, strong stakeholder engagement, and a hands-on approach.
The predicted salary is between 59576 - 70089 £ per year.
Location
London (Hybrid – 3 days onsite)
Contract
6 months
About the Role
We’re seeking a dynamic
Performance Improvement Lead to support a major global information services organisation undergoing a large-scale ETS Service Transformation.
You’ll be embedded within the organisation’s transformation programme, driving rapid, high-impact service improvements that align with long‑term strategic change.
This role is all about pace, disciplined coordination, and delivering tangible operational uplift—achieved through exceptional facilitation, governance, and stakeholder engagement rather than direct authority.
- What You’ll Be Doing
- Enable Rapid Service Performance Improvement
- Coordinate and facilitate short-cycle, high-impact improvement initiatives.
- Maintain momentum through structured delivery discipline.
- Ensure actions are pragmatic while aligned to future operating model design.
- Establish Governance & Delivery Cadence
- Set up stream-level governance, decision forums, and reporting rhythms.
- Run daily and weekly delivery forums and manage clear escalation routes.
- Maintain visibility of priorities, sequencing, risks, and progress.
- Design & Shape Improvement Approaches
- Develop a Performance Improvement Playbook with repeatable improvement patterns.
- Create time‑boxed initiative designs with defined outcomes and decision points.
- Feed technical and process requirements into relevant product and technical teams.
- Coordinate Delivery & Track Outcomes
- Orchestrate day‑to‑day improvement delivery across cross‑functional teams.
- Surface and escalate blockers or trade‑offs in real time.
- Track benefits and show clear evidence of impact.
- Continuously reprioritise based on data, performance insight, and governance direction.
- Engage Stakeholders & Build Insight
- Work closely with delivery teams and frontline staff to gather operational insights.
- Communicate progress, wins, challenges, and lessons learned.
- Provide structured feedback into service design, capability development, and tooling/data requirements.
What You Bring
- Experience delivering change through coordination, facilitation, and strong governance.
- Confident stakeholder engagement skills across operational and leadership levels.
- Ability to operate at pace and create clarity in complex transformation environments.
- A highly hands‑on, outcome‑oriented approach.
- Experience working within large-scale transformation or multi‑stream programmes.
- #J-18808-Ljbffr
Performance Improvement Delivery Lead in London employer: Lorien
Join a forward-thinking company in Manchester that values technical expertise and offers a dynamic work culture. With a focus on hybrid working, flexible hours, and a strong emphasis on employee growth, this role provides the opportunity to lead impactful projects while maintaining a hands-on engineering position. Enjoy a competitive salary, annual bonus, and the chance to shape the future of corporate infrastructure services in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Improvement Delivery Lead in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Lorien. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Lorien.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Lorien.
We think you need these skills to ace Performance Improvement Delivery Lead in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Lorien and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Lorien
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Lorien will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Lorien.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Lorien.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Lorien. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
