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- Tasks: Deliver high-quality pensions administration and support members with their queries.
- Company: Join a dynamic team focused on providing excellent pension services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for continuous improvement.
- Why this job: Make a real difference in people's financial futures while growing your skills.
- Qualifications: Experience in pensions administration and strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Pensions Administrator to support the delivery of high-quality, end-to-end pensions administration services for scheme members and clients.
Key Responsibilities
- Deliver accurate pensions administration in line with SLAs, quality standards and regulatory requirements
- Respond to member queries across multiple channels, ensuring a strong customer experience
- Support complex casework, high-value cases and complaints
- Maintain accurate member records and scheme data
- Identify and escalate risks, breaches and complaints appropriately
- Work to agreed KPIs and contribute to continuous improvement initiatives
- Collaborate with colleagues and share knowledge to support team performance
Skills & Experience
Essential
- Experience in DB and/or DC pensions administration
- Strong attention to detail with a 'right first time' approach
- Confident written and verbal communication skills
- Experience using pensions administration systems and Microsoft Office 365
- Ability to perform manual calculations
Desirable
- PMI and/or CII pensions qualifications
- Customer service qualification or apprenticeship
This role would suit a proactive pensions administrator who enjoys working in a dynamic environment.
Pension Admin in London employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Admin in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for a Pensions Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of DB and DC pensions administration. Be ready to discuss your experience with specific cases and how you’ve handled member queries. We want you to shine and show off that strong attention to detail!
✨Tip Number 3
Don’t forget to showcase your customer service skills! During interviews, share examples of how you've provided excellent support to clients or members. Remember, a strong customer experience is key in this role, so let us see how you can contribute!
✨Tip Number 4
Apply through our website for the best chance at landing that Pensions Administrator gig! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pension Admin in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Administrator role. Highlight your experience in DB and DC pensions administration, and don’t forget to showcase your attention to detail and communication skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about pensions administration and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience you have with pensions administration systems and Microsoft Office 365. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Lorien
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit (DB) and defined contribution (DC) pensions. Familiarise yourself with the latest regulations and best practices in pensions administration, as this will show your potential employer that you're serious about the role.
✨Show Off Your Attention to Detail
Since this role requires a strong focus on accuracy, be prepared to discuss examples from your past work where your attention to detail made a difference. Bring along any relevant documentation or reports that highlight your 'right first time' approach.
✨Practice Your Communication Skills
As you'll be responding to member queries, it's crucial to demonstrate your confident written and verbal communication skills. Consider role-playing common scenarios with a friend or family member to refine your responses and ensure you convey information clearly and effectively.
✨Be Ready for Complex Casework
Prepare to discuss how you've handled complex cases or complaints in previous roles. Think about specific challenges you faced and how you resolved them, as this will showcase your problem-solving abilities and your commitment to providing excellent customer service.