At a Glance
- Tasks: Provide remote support for AV and IT issues, troubleshoot problems, and manage support tickets.
- Company: Leading technology services provider in a high-profile enterprise environment.
- Benefits: Gain hands-on experience, training provided, and work in a dynamic team.
- Other info: Opportunity to work across multiple sites and collaborate with on-site engineers.
- Why this job: Kickstart your career in IT and AV tech with real-world experience and growth opportunities.
- Qualifications: Some IT support experience, basic knowledge of hardware, and a strong troubleshooting mindset.
The predicted salary is between 30000 - 35000 £ per year.
We're working with a leading technology services provider supporting a high-profile enterprise environment, and we're looking for a Junior IT / AV Service Engineer to join the team. This is a great opportunity for someone early in their career to build hands-on experience across IT support and Audio Visual (AV) technologies, particularly within modern collaboration environments.
What you'll be doing:
- Providing remote support for AV and IT issues (Teams rooms, conferencing tech, endpoints)
- Troubleshooting audio, video and connectivity problems for end users
- Managing support tickets (phone, email, IM)
- Supporting engineers with installations and upgrades (testing and staging kit)
- Monitoring systems and responding to alerts
- Maintaining accurate asset and system records
- Working closely with on-site engineers and third-party suppliers
What we're looking for:
- Some experience in IT support, service desk or AV support
- Exposure to Microsoft Teams / video conferencing tools
- Basic knowledge of hardware, PCs or AV equipment
- Strong troubleshooting mindset and customer service skills
- Interest in AV / collaboration technology (training provided)
- Willingness to work across both Basingstoke & Sunbury sites
Junior IT / AV Service Engineer - London employer: Lorien
As a leading technology services provider in London, we pride ourselves on fostering a dynamic work culture that encourages growth and innovation. Our commitment to employee development is evident through comprehensive training programmes, particularly in IT and AV technologies, ensuring that you gain valuable hands-on experience while working alongside industry experts. With a focus on collaboration and support, we offer a unique opportunity to thrive in a high-profile enterprise environment, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT / AV Service Engineer - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and AV knowledge. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and AV technologies. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace Junior IT / AV Service Engineer - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience in IT support or AV technologies. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting mindset and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the Junior IT / AV Service Engineer role and how your background fits. We love seeing genuine enthusiasm for AV and collaboration technology.
Showcase Your Technical Skills:If you've got experience with Microsoft Teams or video conferencing tools, make sure to mention it! We’re keen on candidates who can hit the ground running, so any technical know-how will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Lorien
✨Know Your Tech
Familiarise yourself with the latest AV and IT technologies, especially Microsoft Teams and video conferencing tools. Being able to discuss your experience or knowledge of these systems will show your genuine interest and readiness for the role.
✨Show Off Your Troubleshooting Skills
Prepare examples of past experiences where you successfully resolved technical issues. Whether it was a simple hardware fix or a complex software problem, having specific scenarios ready will demonstrate your strong troubleshooting mindset.
✨Understand the Role
Read up on what a Junior IT / AV Service Engineer does. Be ready to discuss how you can contribute to managing support tickets and working alongside engineers. Showing that you understand the responsibilities will impress the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s AV systems and support processes. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.
