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- Tasks: Provide 2nd and 3rd Line IT support, tackle internal requests, and contribute to exciting tech projects.
- Company: Fast-growing global SAAS company with a fantastic reputation.
- Benefits: Competitive salary, bonuses, flexible working, private healthcare, and professional development opportunities.
- Why this job: Join a dynamic team, work with cutting-edge tech, and make a real impact.
- Qualifications: Experience in IT support, strong knowledge of Microsoft tools, and basic networking skills.
- Other info: Friendly work environment with excellent career growth and ongoing training.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside.
Key Responsibilities:- Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate.
- Contributing to relevant projects and making sure internal offerings are up to task.
- Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on.
- Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely.
- Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, M365 / Azure Admin.
- Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare.
- PowerShell scripting skills.
- Some basic Networking knowledge.
- Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
- Ideally but not necessarily any knowledge of IaC offerings and/or Linux.
If you’re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration!
IT Support Engineer - Central London Hybrid - 35K plus Bonus employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Central London Hybrid - 35K plus Bonus
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows Server, Active Directory, and any relevant tools. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled tricky support issues in the past. This is your chance to demonstrate your 2nd and 3rd Line Support expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way in your job search journey.
We think you need these skills to ace IT Support Engineer - Central London Hybrid - 35K plus Bonus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your 2nd and 3rd Line Support experience, and don’t forget to mention your skills with Windows Server, Active Directory, and any relevant tools like InTune or Hyper-V.
Show Off Your Technical Skills: We want to see your technical prowess! Include specific examples of how you've used PowerShell scripting or tackled networking issues in your previous roles. This will help us understand your hands-on experience.
Be Personable: Don’t just list your qualifications; let your personality shine through! We’re looking for someone who can connect with users at all levels, so a friendly tone in your application can go a long way.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd and 3rd Line Support skills, especially with Microsoft tools like Windows Server and Active Directory. Be ready to discuss specific scenarios where you've tackled support requests or contributed to projects, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've prioritised or escalated tickets in the past. Think about times when you brought new ideas to improve processes or workflows. This will demonstrate your proactive approach and ability to contribute to the team’s success.
✨Familiarise Yourself with Their Culture
Research the company’s values and culture. Since they emphasise friendly collaboration and professional development, be ready to share how you align with these values and how you can contribute to a positive work environment.
✨Ask Insightful Questions
Prepare thoughtful questions about their current projects or future tech initiatives. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to highlight your knowledge of relevant methodologies like ITIL.
