At a Glance
- Tasks: Provide 2nd and 3rd line IT support, tackling internal requests and contributing to projects.
- Company: Fast-growing global SAAS company with a stellar reputation.
- Benefits: Flexible working, bonuses, private healthcare, and professional development opportunities.
- Other info: Great career growth potential and a friendly workplace culture.
- Why this job: Join a dynamic team and make an impact in a rapidly expanding tech environment.
- Qualifications: Experience in IT support, strong knowledge of Microsoft tools, and basic networking skills.
The predicted salary is between 36000 - 60000 £ per year.
Lorien’s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function.
This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside.
Key Responsibilities- Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate.
- Contributing to relevant projects and making sure internal offerings are up to task.
- Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on.
- Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely.
- Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, M365 / Azure Admin.
- Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare.
- Some basic Networking knowledge.
- Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
- Ideally but not necessarily any knowledge of IaC offerings and/or Linux.
If you’re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration!
IT Support Engineer (2nd/3rd Line) - Central London Hybrid – C. 45K plus Bonus employer: Lorien
Join a dynamic and innovative SAAS company in Central London, where your expertise as an IT Support Engineer will be valued and rewarded. With a strong focus on employee well-being, the company offers flexible working arrangements, competitive bonuses, private healthcare, and ample opportunities for professional development, all within a supportive and collaborative work culture. This is an excellent opportunity to grow your career while contributing to exciting projects in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd/3rd Line) - Central London Hybrid – C. 45K plus Bonus
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company’s tech stack. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you tackled tricky IT issues, as this will demonstrate your capability in 2nd and 3rd line support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join great firms.
We think you need these skills to ace IT Support Engineer (2nd/3rd Line) - Central London Hybrid – C. 45K plus Bonus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your 2nd and 3rd Line Support experience, especially with Windows tools and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical know-how! Mention your experience with Microsoft tooling, device management, and any networking knowledge you have. We love seeing candidates who can bring their tech skills to the table.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a straightforward approach that gets to the point!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and M365/Azure Admin. Be ready to discuss how you've used these tools in past roles, as well as any experience with device management and virtualisation tools like InTune or Hyper-V.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled 2nd and 3rd line support issues in the past. Think about specific challenges you faced, how you prioritised tasks, and what solutions you implemented. This will demonstrate your ability to handle internal support requests effectively.
✨Familiarise Yourself with ITIL and Change Management
Since the role involves improving processes, it’s a good idea to have a solid understanding of ITIL methodologies and change management practices. Be prepared to discuss how you’ve applied these in previous positions or how you would approach them in this new role.
✨Bring Ideas to the Table
The company is looking for someone who can contribute to projects and suggest improvements. Think about any innovative ideas or tech solutions you've implemented before, and be ready to share them during the interview. This shows you're proactive and engaged with the evolving tech landscape.
