Information Technology Support Analyst in London

Location: London

Duration: 5 months

Department: Technology – End User Computing (EUC)

Purpose of the Role

We are seeking a highly skilled and service-led IT Executive Support Analyst – EUC to provide premium, hands-on technology support to the executive community at our London Head Office. The role sits within the End User Computing function and operates as part of a small, specialist executive support team, working collaboratively to deliver an exceptional, consistent, and trusted service. The role requires strong EUC expertise, excellent teamwork, and a “white-glove” service mindset, balanced with agility and responsiveness in a fast-paced luxury environment.

Key Responsibilities

• Executive & VIP EUC Support
  • Deliver high-touch, end-to-end EUC support to members of the executive community.
  • Work collaboratively within a small executive support team to provide seamless, resilient, and reliable coverage.
  • Provide on-site and remote support for executive devices and travel-related technology needs.
  • Support board meetings, executive forums, and high-profile events, including AV and conferencing readiness.
• End User Computing (EUC) & Collaboration Technology
  • Build, configure, deploy, and support executive laptops, desktops, mobile devices, and peripherals (Windows, macOS, iOS, iPadOS).
  • Provide high-level support for Microsoft Teams meeting room technology (Neat, Crestron), including cameras, audio, displays, and room controllers.
  • Support Windows and Apple devices within an enterprise EUC environment (HP, MacBook, iPhone and iPad).
  • Support Microsoft 365, Teams, Outlook, OneDrive, and collaboration and productivity tools.
  • Administer and support endpoint and device management solutions (e.g. Intune, Jamf, or equivalent).
• Proactive Service Delivery
  • Act as a trusted technology partner to the executive community and executive assistants.
  • Anticipate needs and proactively address potential issues before they impact executives.
  • Perform proactive health checks, device optimisation, and software updates for executive users.
  • Maintain EUC documentation, standards, and executive-specific support playbooks.
• Incident, Problem & Change Support
  • Own and manage high-priority EUC incidents affecting executive users.
  • Collaborate with EUC engineers, infrastructure, security, and third-party vendors to resolve complex issues.
  • Support EUC-related changes, upgrades, and rollouts impacting the executive community.
• Security, Compliance & Governance
  • Ensure all executive EUC services comply with Burberry’s security, data protection, and compliance standards.
  • Support secure access, MFA, encryption, and identity management solutions.
  • Handle all executive data and issues with the highest level of confidentiality and professionalism.

Skills & Experience

• Proven experience in Executive / VIP EUC Support within a corporate or enterprise environment.
• Strong hands-on experience supporting Windows and Android devices.
• Experience supporting Microsoft Teams meeting rooms and collaboration technology.
• Solid understanding of Microsoft 365 and endpoint/device management platforms.
• Excellent communication skills and the ability to work confidently with executive stakeholders.
• Strong incident ownership and problem-solving skills.

Desirable

• Experience with Intune, Jamf, Autopilot, Azure AD, or similar EUC technologies.
• ITIL knowledge and experience working within service management frameworks.
• Experience supporting executive communities in global organisations.

Support Hours & Flexibility

Core working hours are 9:30am – 6:00pm, aligned to London Head Office business hours. Due to the nature of executive support, there is an expectation of flexibility, including occasional early starts, late finishes, or event-based support. The role requires an agile and responsive approach, working closely with the executive support team to ensure continuity of service.