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- Tasks: Provide 2nd and 3rd line IT support and tackle user requests.
- Company: Leading SAAS company in London with a focus on innovation.
- Benefits: Flexible working, bonuses, private healthcare, and professional development opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Strong Windows and Microsoft tool skills, with user support experience.
- Other info: Hybrid role offering a blend of onsite and remote work.
The predicted salary is between 36000 - 60000 £ per year.
A prominent technology recruiting firm is seeking an IT Support Engineer for a leading SAAS company in London. This hybrid role involves 2nd and 3rd Line support, prioritizing and addressing internal user requests, and contributing to projects.
Ideal candidates have strong Windows and Microsoft tool skills and experience in supporting users both onsite and remotely.
Benefits include flexible working, bonuses, private healthcare, and opportunities for professional development.
Hybrid IT Support Engineer: 2nd/3rd Line, Windows & Azure in London employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Engineer: 2nd/3rd Line, Windows & Azure in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at SAAS companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with Windows and Azure. Share specific examples of how you've tackled 2nd and 3rd line support issues to impress them.
✨Tip Number 3
Prepare for the interview! Research the company and its culture, and think about how you can contribute to their projects. Being well-prepared shows you're genuinely interested and ready to jump in.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hybrid IT Support Engineer: 2nd/3rd Line, Windows & Azure in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Azure, as well as any relevant 2nd and 3rd line support roles. We want to see how your skills match what we're looking for!
Showcase Your Projects: If you've contributed to any projects, especially in a hybrid support role, be sure to mention them. We love seeing how you’ve made an impact in previous positions!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and Azure skills before the interview. Be ready to discuss specific tools and technologies you've used, as well as any challenges you've faced and how you resolved them.
✨Showcase Your Support Experience
Prepare examples of your 2nd and 3rd line support experiences. Think about times when you prioritised user requests or contributed to projects. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Remote Support Scenarios
Since this role involves supporting users both onsite and remotely, consider practising common remote troubleshooting scenarios. Be ready to explain your approach to resolving issues without being physically present.
✨Highlight Your Soft Skills
Technical skills are crucial, but don't forget to showcase your communication and problem-solving abilities. Be prepared to discuss how you manage user expectations and collaborate with team members to deliver excellent support.
