At a Glance
- Tasks: Support HR processes, provide expert advice, and enhance service quality for employees.
- Company: Global insurance client offering a remote work environment.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Be part of exciting HR projects and drive continuous improvement.
- Why this job: Join a dynamic team and make a real impact in HR services.
- Qualifications: Experience in HR services, strong understanding of employment law, and excellent communication skills.
The predicted salary is between 29700 - 36300 £ per year.
HR Service Delivery Specialist - Insurance
We are recruiting for an experienced HR Specialist with HR Service delivery experience to join our Global Insurance Client on a 6 month contract. This role is remote
This role is Inside IR35
Principal Duties/Responsibilities
- Handle specific regional HRS Tier 2 processes, act as the main contact for employees and managers, providing expert advice on HR policies.
- Serve as the escalation point from HRS Delivery teams for complex Tier 1 issues, applying legislative knowledge and cultural awareness to deliver effective solutions.
- Address non-complex employee queries, offering culturally sensitive support during sensitive life events.
- Achieve HR Services performance targets by monitoring key metrics, identifying areas for improvement, and taking action to enhance service quality and efficiency.
Consistently apply HR Services ways of working to ensure delivery standards are met and continuously improved.
- Champion the effective use of HR technology and automation to streamline processes and reduce manual work.
Support the adoption of new tools, provide user insights, and help ensure digital solutions enhance efficiency and the colleague experience.
- Build strong relationships with HR partners, managers, and employees to resolve issues, proactively promote and communicate HR Services activity and updates, and act as the primary point of contact for all stakeholders seeking HR support or information.
- Ensure adherence to laws, regulations, and collective agreements; maintain records; prepare and submit employment-related data in accordance with local regulatory processes; prepare reports.
- Share best practices with HR Delivery teams, drive continuous improvement, and support the evolution of the service delivery model.
- Participate in HR projects and change initiatives, implementing global strategies at the local level and ensuring effective adoption.
Qualifications Skills & Competencies
- Strong understanding of HR principles, employment law, best practices, and local labour regulations as they apply to HR Services processes, ensuring legal compliance and effective service delivery within a specific country or cluster.
Proven experience working in an HR Services or operational role, with comprehensive knowledge of HR administrative processes covering the entire employee life cycle, from onboarding through to offboarding.
- Analytical thinker, adept at handling complex queries, resolving conflicts, and serving as the escalation point for nonstandard cases.
Leveraging sound judgment, domain experience, legislative research, and real-world use cases to address complex challenges effectively
- Trusted partner at all levels, skilled at fostering collaboration and influencing outcomes.
- IT Proficiency: Confident with HRIS, Microsoft Office, and digital tools.
- AI knowledge - Co-Pilot / Service Now
If this role is of interest to you and would like to know more, please apply now!
Human Resources Services Specialist in London employer: Lorien
Join a forward-thinking company in Manchester that values technical expertise and offers a dynamic work culture. With a focus on hybrid working, flexible hours, and a strong emphasis on employee growth, this role provides the opportunity to lead impactful projects while maintaining a hands-on engineering position. Enjoy a competitive salary, annual bonus, and the chance to shape the future of corporate infrastructure services in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Human Resources Services Specialist in London
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Lorien and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Human Resources Services Specialist in London
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Lorien. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Lorien
✨Showcase Your Adaptability
Given that this is a temporary HR role at Lorien, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Lorien uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Lorien.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Lorien.
