At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues in a dynamic environment.
- Company: Join a leading pharmaceutical organisation in Romford for a short-term contract.
- Benefits: Earn £250 per day with immediate start and holiday cover.
- Other info: Opportunity to work independently and gain valuable experience in a fast-paced setting.
- Why this job: Make a real impact by supporting essential IT operations across various environments.
- Qualifications: Experience in Windows desktop support and basic Active Directory tasks required.
We're supporting a pharmaceutical organisation in Romford in securing a Deskside Support Engineer to provide on-site holiday cover for a key member of the IT team. This is a hands-on, user-facing role, where you'll be responsible for maintaining day-to-day IT operations across a busy and varied environment. You'll be the go-to support contact on-site, working across office, production, and warehouse areas. Due to the nature of the cover, we are looking for someone who can start quickly and operate independently with minimal supervision.
Key Responsibilities
- Provide 1st/2nd line deskside support across a Windows-based environment
- Troubleshoot issues across Laptops, desktops, monitors & docking stations, Printers and peripherals
- Carry out basic Active Directory tasks (user setup, leavers, access)
- Liaise with central IT teams (based overseas) for escalations
- Deliver a strong customer experience to end users across the business
- Support across multiple environments including office, production, labs and warehouse
Technical Environment
- Active Directory (basic admin)
- Standard enterprise applications
- Print estate (including upcoming hardware rollout)
What We’re Looking For
- Strong knowledge of Windows desktop environments
- Experience supporting Hardware and peripherals, End-user applications
- Basic understanding of Active Directory
If this sounds of interest please reach out for further information.
Desktop Support Engineer in London employer: Lorien
As a Deskside Support Engineer with our pharmaceutical organisation in Romford, you'll be part of a dynamic team that values hands-on support and customer experience. We offer a collaborative work culture where your contributions are recognised, and you have the opportunity to enhance your technical skills in a fast-paced environment. With immediate start options and a focus on employee growth, this role provides a unique chance to make a meaningful impact while enjoying the benefits of working in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows environments and troubleshooting hardware issues. We want you to shine!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, as a Deskside Support Engineer, you'll be the face of IT support. Share examples of how you've delivered great user experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows desktop environments and any relevant hardware support. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Deskside Support Engineer role. Mention your ability to work independently and provide excellent customer service – that’s what we’re looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tech issues in the past. We love seeing problem-solving skills in action, especially when it comes to supporting users across different environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop environments and the hardware you'll be supporting. Be ready to discuss troubleshooting techniques for laptops, desktops, and peripherals, as well as any experience you have with Active Directory tasks.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, it's crucial to demonstrate your ability to deliver a strong customer experience. Think of examples where you've successfully resolved user issues or improved their experience, and be prepared to share these during the interview.
✨Be Ready for Hands-On Scenarios
Expect practical questions or scenarios that test your problem-solving skills in real-time. Prepare to explain how you would approach common issues you might face in an office, production, or warehouse environment, showcasing your ability to operate independently.
✨Understand the Company Culture
Research the pharmaceutical organisation you're interviewing for. Understanding their values and work environment can help you tailor your responses and show that you're a good fit for their team, especially since you'll be stepping in during a busy period.
