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- Tasks: Provide hands-on hardware support and manage user expectations through various communication channels.
- Company: Join an international bank with a strong focus on technology and support.
- Benefits: Competitive daily rate, onsite work, and opportunities for skill development.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Be part of a dynamic team and make a real difference in user support.
- Qualifications: Experience in 2nd line hardware support and excellent communication skills.
The predicted salary is between 48000 - 52000 £ per year.
2nd Line Support - Hardware
London - Onsite 5 days a week
3 months Inside of IR35 £200 per day
Shift Patterns - 07:00 - 19:00
My client, an International Bank is looking for a 2nd line Support Engineer to assist them with Hardware tickets. The candidate should be a strong support engineer and advocate for the Hardware Support function, able to communicate with all levels of business users, senior members of staff and IT Managers.
Responsibilities:
- Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations.
- Onboard New Joiners and carry out ad-hoc desk moves as and when required.
- Provide 1st - 2nd Line Support with all Hardware related issues.
- Provide Mobile Device setup/support.
- Carry out Desk moves (intraday and OOHS).
Key Skills and Experiences:
- 2nd line Hardware Support.
- Experience with Desk moves.
- Thin Clients - iPads/iPhone.
- HP/Windows.
If you are available and interested please apply today!
2nd Line Deskside Engineer - Hardware Support in London employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Deskside Engineer - Hardware Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in hardware support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with hardware issues and desk moves. We want you to shine when they ask about your hands-on support experience!
✨Tip Number 3
Showcase your communication skills! Since you'll be interacting with users at all levels, practice explaining complex tech concepts in simple terms. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace 2nd Line Deskside Engineer - Hardware Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd line hardware support and desk moves. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with hardware support in an international bank.
Show Off Your Communication Skills: Since you'll be interacting with various levels of staff, make sure your application reflects your strong communication skills. We appreciate clear and concise writing, so keep it professional yet approachable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lorien
✨Know Your Hardware Inside Out
Make sure you brush up on your knowledge of hardware support, especially with devices like thin clients, iPads, and HP/Windows systems. Being able to discuss specific troubleshooting steps or past experiences with these devices will show that you're the right fit for the role.
✨Practice Your Communication Skills
Since you'll be interacting with users at all levels, practice explaining technical issues in simple terms. Role-play scenarios where you have to assist a non-technical user over the phone or via email. This will help you convey your ideas clearly during the interview.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticketing systems like ServiceNow (SNOW) as they are crucial for managing support requests. If you have experience with similar systems, be ready to share how you used them to improve response times or user satisfaction.
✨Show Your Team Spirit
Highlight your ability to work collaboratively, especially when onboarding new joiners or carrying out desk moves. Share examples of how you've worked with colleagues to solve problems or improve processes, as teamwork is key in a support role.