Job Description \n 1st Line Service Desk Analyst Derby| 6-Month Initial Contract \n Are you a customer-focused IT professional who enjoys solving problems and delivering exceptional support? We're looking for a 1st Line Service Desk Analyst to join a fast-paced and growing IT function, providing first-class technical support to users across the business. \n This is an excellent opportunity to secure an initial 6-month contract with a possibility into a permanent position for the right individual. \n The Role \n As a 1st Line Service Desk Analyst, you will be the first point of contact for all IT-related incidents and service requests. You will play a key role in ensuring users receive timely, professional, and effective support while maintaining high levels of customer satisfaction. \n Working as part of a collaborative service desk team, you will troubleshoot technical issues, manage ticket queues, and escalate more complex problems where necessary. \n Key Responsibilities \n \n Provide first-line technical support via phone, email, and ticketing systems. \n Troubleshoot hardware, software, network, and user access issues. \n Support Microsoft 365 applications and Windows-based environments. \n Manage password resets, account administration, and access requests. \n Escalate unresolved issues to 2nd and 3rd line support teams. \n Deliver a positive end-user experience and excellent customer service at all times. \n \n Skills & Experience Required \n \n Previous experience within a Service Desk, Helpdesk, IT Support, or Technical Support environment. \n Experience supporting Windows operating systems and Microsoft 365. \n Good understanding of Active Directory and user account administration. \n 6-month initial contract with strong potential to convert into a permanent position. \n Shift allowance payments. \n Standby/on-call allowance payments. \n Opportunity to work within a supportive and collaborative IT team. \n Ongoing training and career development opportunities. \n Midlands-based role with long-term career prospects. \n \n If you're an enthusiastic IT support professional looking for an opportunity that offers an excellent rate, additional shift and standby payments, and a genuine route to permanent employment, we'd love to hear from you.
2nd Line Support Analyst - IT Helpdesk (Permanent) in Leicester employer: Lorien
As a leading employer in the Cyber Security sector, we offer an engaging work culture that prioritises collaboration and innovation. Our Stevenage location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, including support for further security clearances. Join us to be part of a team dedicated to countering cyber threats while enjoying competitive pay and a commitment to employee well-being.
