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- Tasks: Lead service improvements and manage IT services for a dynamic team.
- Company: Join a global organisation focused on innovative IT solutions.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Make a real impact by enhancing service delivery and customer experience.
- Qualifications: Experience in service management and strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Leeds
Duration: 4-6 months
Work Model: Hybrid - 2/3 days a week onsite
Job Purpose: The Regional Service Manager EMEA is responsible for continuously improving the service availability levels of our products. Working in partnership with their peers and the business stakeholders, they will reduce outstanding or future service risks, implement continuous service improvement programmes, report and glean insight from service metrics, and ensure adherence to service management processes within their region. The role supports the Commercial IT Regional Directors with the day-to-day running of IT services.
Responsibilities:
- Business Strategy & Stakeholder Management: Work alongside the leadership team of the Region to develop and drive the Regional strategy ensuring service is at the heart of everything we do. Responsible and accountable for IT services delivered to Business Stakeholders. Act as conduit to/from central IT to regions as required for escalations.
- Service Transition: Responsible for management activities to ensure that applications/systems being developed meet all operational requirements before being introduced into the production environment.
- Service Level Reporting and Insight: Ensure relevant Regional Service Reporting and insight, including service availability metrics, incident response metrics, and volume. Use insights from this data to drive Continuous Service Improvement programmes for the region.
- 3rd Party/Vendor Management: Conduct regular governance (weekly/monthly calls) with relevant IT teams including vendors, partners, and IT stakeholders.
- Incident & Request Management: Ensure that Service Operations manage Incidents effectively on behalf of Business Stakeholders and identify where process improvements may be required to improve Service restoration/Incident Resolution times.
- Continuous Service Improvement: Oversee and report against Continuous Service Improvement Plans for the region. Liaise with regional IT on all aspects of ways of working to create a service-oriented team with customers at the forefront of delivery activities.
- Change Management and Delivery Processes: Work with teams to ensure appropriate change management occurs, including assessing and validating changes, acting as a representative for Change Management for the region.
- Best in Class: Drive delivery & support teams to deliver best-in-class services across the globe. May become involved with local general management activities in the office.
Personal Profile: Experience in a service management role in a diverse environment. Preferred experience of managing IT Systems across a global organisation. Familiarity with service management software is an advantage. Essential experience working with 3rd party suppliers in agile and waterfall environments. Strong Relationship Management skills with the ability to demonstrate influence across peers and stakeholders while taking full accountability and ownership of IT Services. Pro-active with a focus on continuous improvement and delivering results. Excellent communicator with the ability to relate technical issues in a simplistic and meaningful way to colleagues and 3rd parties.
Other: Out of hours on-call rota support may be required along with onsite support during key events.
Service Manager in Leeds employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its service management processes. We want you to show them you’re not just another candidate; you’re the one who understands their needs and can drive continuous improvement.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you’ll need to explain complex IT issues in simple terms. We suggest doing mock interviews with friends or using online platforms to get comfortable with this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service management and any relevant IT systems you've worked with. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our continuous service improvement goals. Keep it engaging and personal!
Showcase Your Communication Skills: As a Service Manager, communication is key. In your application, demonstrate your ability to convey complex information simply. We love seeing examples of how you've effectively communicated with stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lorien
✨Know Your Service Management Inside Out
Make sure you brush up on your service management knowledge, especially in relation to IT systems. Be ready to discuss how you've improved service availability in previous roles and how you can apply that experience here.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with stakeholders in the past. Highlight your ability to communicate effectively and influence decisions, as this role requires strong relationship management skills.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident management or service improvement. Think through your approach to problem-solving and be ready to explain your thought process clearly.
✨Demonstrate Your Continuous Improvement Mindset
Share specific instances where you've driven continuous service improvements. Discuss the metrics you used to measure success and how you engaged with teams to implement changes, showing that you're proactive and results-oriented.