At a Glance
- Tasks: Lead and coordinate major incidents, ensuring swift resolution and effective communication.
- Company: Join a large enterprise with a dynamic multi-supplier environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: 24x7 out-of-hours cover needed about one week per month.
- Why this job: Make a real impact by managing critical incidents and driving service improvements.
- Qualifications: Experience in complex environments and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
- Overview
- We're seeking an experienced
Major Incident Manager to join a large enterprise environment operating within a SIAM and multi-supplier model.
- Key Requirements
- Experience working within a complex enterprise environment .
- Strong understanding of
SIAM and multi-supplier governance .
- Proven ability to lead executive-level communications during major incidents.
- Experience running
- Major Incident Reviews and
Problem Management follow-ups .
- Able to work effectively with minimal onboarding .
- Track record of driving service improvement and process maturity .
Responsibilities
- Lead and coordinate major incidents through to resolution.
- Manage communications with senior business and IT stakeholders.
- Facilitate incident reviews and ensure actions are tracked to completion.
- Drive accountability across internal teams and third-party suppliers.
- Additional Information
24x7 out-of-hours cover required approximately one week per month.
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Major Incident Manager in Leeds employer: Lorien
Join a forward-thinking company in Manchester that values technical expertise and offers a dynamic work culture. With a focus on hybrid working, flexible hours, and a strong emphasis on employee growth, this role provides the opportunity to lead impactful projects while maintaining a hands-on engineering position. Enjoy a competitive salary, annual bonus, and the chance to shape the future of corporate infrastructure services in a supportive environment.
