Lead Service Desk Engineer - Altrincham £40,000 + Benefits About the Role We're looking for an experienced IT support professional who enjoys balancing hands-on technical work with team leadership. As Lead Service Desk Engineer, you'll oversee daily service desk operations while providing guidance and support to a small team of engineers. This position offers the chance to drive service improvements, maintain excellent support standards, and play a key role in delivering a reliable technology service across the business. The Position Working at the heart of the IT support function, you'll be responsible for ensuring incidents and requests are managed efficiently, service levels are consistently achieved, and users receive a high-quality support experience. Alongside operational responsibilities, you'll contribute to infrastructure projects, support colleagues across multiple locations, and help improve processes as the IT function continues to evolve. We're looking for someone who combines strong technical expertise with a cooperative leadership style and a passion for delivering outstanding customer service. Key Responsibilities Lead, support and develop a team of Service Desk Engineers. Oversee the allocation and prioritisation of support tickets, ensuring agreed service levels are met. Deliver both on-site and remote IT support to users across the business. Act a...
Lead Service Desk Engineer employer: Lorien
As a leading employer in the Cyber Security sector, we offer an engaging work culture that prioritises collaboration and innovation. Our Stevenage location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, including support for further security clearances. Join us to be part of a team dedicated to countering cyber threats while enjoying competitive pay and a commitment to employee well-being.
