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For Companies At a Glance
- Tasks: Develop customer journeys, focusing on UX/UI and optimising experiences.
- Company: Join a leading UK banking client known for innovation and customer focus.
- Benefits: Enjoy a flexible 6-month contract with potential for remote work.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: No specific qualifications required; just a passion for customer experience and design.
- Other info: This role is perfect for those eager to learn and grow in the banking sector.
The predicted salary is between 36000 - 60000 £ per year.
Our UK leading banking client are looking for a Customer Journey Developer to join their team on an initial 6-month contract.
Duties to include:
- Understand the customer journey front to back, acting as proxy for the customer and ensuring that the UX/UI is designed with the customer in mind.
- Considers and reacts to customer research, and merchant feedback.
- Performs discovery and design work for the ingestion of basic and premium AIs internally, supporting the franchises to adopt/utilise OB to optimise their current customer journeys, both short and long term.
- Core focus is on the customer, their journey experience, removal of friction and ambiguity within the journey, ensuring seamless experiences and positive outcomes.
If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay.
Journey Developer employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Journey Developer
✨Tip Number 1
Familiarise yourself with customer journey mapping techniques. Understanding how to visualise and analyse customer interactions will help you demonstrate your expertise during interviews.
✨Tip Number 2
Stay updated on the latest trends in UX/UI design, especially those relevant to the banking sector. Being able to discuss current best practices will show your commitment to creating seamless customer experiences.
✨Tip Number 3
Prepare examples of how you've previously improved customer journeys or user experiences. Real-life case studies can effectively showcase your problem-solving skills and customer-centric approach.
✨Tip Number 4
Network with professionals in the banking and UX/UI fields. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Journey Developer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Journey Developer. Familiarise yourself with customer journey mapping, UX/UI principles, and how to optimise customer experiences.
Tailor Your CV: Customise your CV to highlight relevant experience in customer journey development, UX/UI design, and any work with AI systems. Use specific examples that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer journeys. Mention how your skills align with the company's needs and provide examples of how you've successfully removed friction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on customer experience.
How to prepare for a job interview at Lorien
✨Understand the Customer Journey
Make sure you have a solid grasp of the customer journey from start to finish. Be prepared to discuss how you would act as a proxy for the customer and ensure that the UX/UI is designed with their needs in mind.
✨Showcase Your Research Skills
Be ready to talk about how you consider and react to customer research and merchant feedback. Highlight any past experiences where you've successfully used this information to improve customer journeys.
✨Discuss Discovery and Design Work
Prepare examples of your previous discovery and design work, especially related to AI integration. Explain how you supported teams in adopting new technologies to enhance customer experiences.
✨Focus on Removing Friction
Emphasise your ability to identify and eliminate friction points within customer journeys. Discuss strategies you've implemented in the past to create seamless experiences and achieve positive outcomes for customers.
