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For Companies At a Glance
- Tasks: Join our team to enhance customer journeys and improve user experiences.
- Company: A leading UK banking client focused on innovative customer solutions.
- Benefits: Enjoy a 6-month contract with potential for remote work and flexible hours.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: No specific qualifications required; just a passion for customer experience and design.
- Other info: This role is perfect for those looking to kickstart their career in UX/UI development.
The predicted salary is between 36000 - 60000 £ per year.
Our UK leading banking client are looking for a Customer Journey Developer to join their team on an initial 6-month contract.
Duties to include:
- Understand the customer journey front to back, acting as proxy for the customer and ensuring that the UX/UI is designed with the customer in mind.
- Considers and reacts to customer research, and merchant feedback.
- Performs discovery and design work for the ingestion of basic and premium AIs internally, supporting the franchises to adopt/utilise OB to optimise their current customer journeys, both short and long term.
- Core focus is on the customer, their journey experience, removal of friction and ambiguity within the journey, ensuring seamless experiences and positive outcomes.
Responsibilities:
If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay.
Journey Developer employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Journey Developer
✨Tip Number 1
Familiarise yourself with customer journey mapping techniques. Understanding how to visualise and analyse customer interactions will help you demonstrate your expertise during interviews.
✨Tip Number 2
Stay updated on the latest trends in UX/UI design, especially those relevant to the banking sector. Being able to discuss current best practices will show your commitment to creating seamless customer experiences.
✨Tip Number 3
Network with professionals in the banking and UX/UI fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer journeys in past roles. Having concrete cases ready will help you illustrate your problem-solving skills and customer-centric approach.
We think you need these skills to ace Journey Developer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Journey Developer. Familiarise yourself with customer journey mapping and UX/UI principles to tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer journey development, UX/UI design, and any work with AI systems. Use specific examples that demonstrate your ability to enhance customer experiences and remove friction from processes.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the job description. Emphasise your understanding of customer journeys and how you can contribute to optimising them for the bank's clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for a role focused on customer experience.
How to prepare for a job interview at Lorien
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails. Be prepared to discuss how you would approach understanding and improving the customer experience, as this role heavily focuses on acting as a proxy for the customer.
✨Showcase Your UX/UI Knowledge
Since the role involves designing with the customer in mind, be ready to share examples of your previous work in UX/UI design. Highlight any projects where you successfully created user-friendly interfaces that enhanced the customer journey.
✨Discuss Research and Feedback Integration
Prepare to talk about how you incorporate customer research and feedback into your work. This could involve discussing specific methodologies you've used to gather insights and how you've applied them to improve customer experiences.
✨Emphasise Problem-Solving Skills
The role requires identifying and removing friction points in customer journeys. Be ready to provide examples of challenges you've faced in previous roles and how you successfully resolved them to create seamless experiences.
