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- Tasks: Provide 1st and 2nd line IT support, tackling user requests and improving internal systems.
- Company: Fast-growing global SAAS company with a fantastic reputation.
- Benefits: Competitive salary, bonuses, flexible working, private healthcare, and professional development.
- Other info: Great opportunities for career growth and ongoing training.
- Why this job: Join a dynamic team and make a real impact in a supportive environment.
- Qualifications: Experience in IT support, strong knowledge of Windows and macOS, and networking skills.
The predicted salary is between 28000 - 28000 £ per year.
Hybrid – 2/3 days per week in office. Lorien’s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Analyst for either their Glasgow or Edinburgh offices (whichever’s best for you) to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 1st and 2nd Line Support skills and a track record of working in Windows and macOS settings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside.
Key Responsibilities:
- Take the reins across 1st and 2nd Line support; tackling, prioritising and/or escalating internal support requests across hardware/software/network connectivity/user accounts as appropriate.
- Making sure internal systems and offerings are up to task and that internal users feel heard (as well as guiding them to use systems effectively).
- Working with the wider function to ensure sprint goals are reached, as well as offer any ideas you may have as to how to improve the IT team.
- Working across the wider spectrum including but not limited to: password resets/access control management/setting up and config of laptops/mobiles/etc., setting up virtual machines using Hyper/V Manager, setting up/closing user accounts and deploying/retrieving relevant hardware, training new IT staff as they join the firm to make sure they are aware of and can traverse systems effectively, creating/managing customer file shares, and more.
What they’re looking for you to bring to the table:
- Proven track record in the IT Support domain, supporting users of all levels of seniority.
- Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, Group Policy and M365 admin/support across Exchange Online, Teams and SharePoint.
- Track record of working in macOS environments; providing support to relevant devices.
- Some Networking knowledge including the likes of DNS / DHCP / VPNs and IP Addressing.
- Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare.
- Ideally but not necessarily some skills across PowerShell scripting and AVD.
If you’re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, generous holidays, private healthcare, ongoing progression and upskilling, and much more, apply now with your latest CV for immediate consideration!
IT Support Analyst (1st/2nd Line) – Glasgow – 28K plus Bonus employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (1st/2nd Line) – Glasgow – 28K plus Bonus
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and connect with current employees at the company you're eyeing. You never know who might give you the inside scoop or even refer you directly!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd tackle issues like password resets or network connectivity problems. Show them you can think on your feet and handle real-world challenges!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly when you see something that fits. Companies love proactive candidates who take the initiative to reach out.
✨Tip Number 4
Showcase your soft skills during interviews. Being technically savvy is great, but being able to communicate effectively and empathise with users is what sets you apart. Make sure to highlight your experience in supporting users of all levels!
We think you need these skills to ace IT Support Analyst (1st/2nd Line) – Glasgow – 28K plus Bonus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd Line Support experience. We want to see how your skills in Windows and macOS environments shine through, so don’t hold back on those details!
Showcase Your Technical Skills: List out your technical know-how, especially with Microsoft tools like Active Directory and M365. We’re keen to see your familiarity with networking concepts too, so include that if you can!
Be Personable: In your cover letter, let your personality come through! We love friendly people who can communicate well with users of all levels. Share a bit about how you’ve helped others in the past.
Apply Through Our Website: Don’t forget to apply through our website for the best chance of getting noticed! We’re excited to see your application and can’t wait to potentially welcome you to our team.
How to prepare for a job interview at Lorien
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd Line Support skills, especially with Windows and macOS systems. Be ready to discuss specific tools like Active Directory, M365, and any networking knowledge you have. The more confident you are in your technical abilities, the better you'll impress them!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled support requests in the past. Think about situations where you had to prioritise issues or escalate them effectively. This will demonstrate your ability to handle real-world challenges and show that you can keep internal users happy.
✨Be Ready to Collaborate
Since this role involves working with a wider team, think about how you can contribute to achieving sprint goals. Have some ideas ready on how to improve the IT function. Showing that you're a team player who can bring fresh perspectives will definitely set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about the company culture, ongoing projects, or opportunities for professional development. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.