IT Service Delivery Manager / DV Clearable / 5 days a week on-site
Location: London
We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services. This role suits someone proactive, detail-driven and determined to root-cause issues before they impact customers.
You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives.
What you'll be doing
- Owning the delivery of IT products and services to agreed SLAs and product requirements
- Collaborating with Product Owners and Product Managers to translate product needs into effective service delivery
- Coordinating delivery teams to ensure efficient, high-quality outcomes
- Monitoring service performance, identifying trends and driving improvements
- Proactively identifying risks and resolving issues before they escalated
- Working with product operations teams to ensure seamless service delivery
- Reporting on service performance, availability and customer satisfaction
What we're looking for
Must-have:
- Demonstrable experience as an IT Service Delivery Manager
- Strong IT service management background (e.g. ITIL)
- Experience working closely with product-led teams
- Proven ability to diagnose issues, identify root causes and implement preventative solutions
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving capability
Accountabilities
- Consistent delivery of services in line with SLAs and product goals
- High levels of customer satisfaction
- Effective collaboration with Product Owners and Product Managers
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IT Service Delivery Manager employer: Lorien
As a leading employer in the Cyber Security sector, we offer an engaging work culture that prioritises collaboration and innovation. Our Stevenage location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, including support for further security clearances. Join us to be part of a team dedicated to countering cyber threats while enjoying competitive pay and a commitment to employee well-being.
