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For Companies At a Glance
- Tasks: Deliver top-notch IT infrastructure support and enhance user experience.
- Company: Join a dynamic team at Mitel, a leader in tech solutions.
- Benefits: Competitive pay of £28/hour, with opportunities for growth.
- Other info: Onsite role in Bradford with a collaborative team atmosphere.
- Why this job: Make a real difference in IT services while developing your skills.
- Qualifications: Experience in IT infrastructure and a passion for customer service.
The predicted salary is between 56000 - 56000 £ per year.
My client is looking for an Infrastructure Engineer to join their team. This role's core purpose is to deliver high-quality end-user and infrastructure support, ensuring agreed service levels are met or exceeded, while continuously improving services and customer experience.
Key Responsibilities
- Deliver and support IT infrastructure and end-user services in line with agreed service levels.
- Support continuous service improvement, embedding customer care and service excellence as core values.
- Follow IT service management (ITIL) processes, ensuring consistency, accurate documentation, and effective use of service management tools.
- Collaborate with colleagues to identify, investigate, and resolve system and service issues, including preventative measures.
- Provide specialist technical advice and guidance, including mentoring less experienced colleagues.
- Manage and protect confidential and sensitive information, ensuring compliance with legislation (e.g. DPA, FOI).
- Supervise external technical consultants when required and deputise for senior managers as needed.
Essential Knowledge and Technical Skills
Infrastructure Engineer - Mitel employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer - Mitel
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to infrastructure support. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in IT infrastructure. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in the tech world.
We think you need these skills to ace Infrastructure Engineer - Mitel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Engineer role. Highlight your experience with IT infrastructure and end-user services, and don’t forget to mention any relevant ITIL processes you’ve followed.
Showcase Your Skills: In your application, showcase your technical skills and any mentoring experience you have. We want to see how you can provide specialist advice and support to your colleagues.
Be Clear and Concise: When writing your cover letter, be clear and concise. Explain why you’re a great fit for the role and how you can contribute to continuous service improvement and customer care.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you on board as soon as possible.
How to prepare for a job interview at Lorien
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understanding the core principles of IT service management will show that you're serious about delivering high-quality support and can help you stand out as a candidate.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've identified and resolved system issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you approach challenges and improve services.
✨Emphasise Customer Care
Since customer experience is key in this role, prepare to talk about how you've embedded customer care in your previous positions. Share stories that highlight your commitment to service excellence and how you've gone the extra mile for users.
✨Prepare for Technical Questions
Expect some technical questions related to infrastructure support. Brush up on the latest technologies and tools relevant to the role, and be ready to explain your thought process when providing specialist advice or mentoring others.