At a Glance
- Tasks: Support employees with HR queries and enhance service quality through innovative solutions.
- Company: Join a global insurance leader committed to employee development.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and technology integration.
- Why this job: Make a real difference in people's lives while shaping HR services.
- Qualifications: Experience in HR service delivery and strong communication skills.
The predicted salary is between 60750 - 74250 £ per year.
HR Service Delivery Specialist - Insurance We are recruiting for an experienced HR Specialist with HR Service delivery experience to join our Global Insurance Client on a 6 month contract.
This role is remote This role is Inside IR35 Principal Duties/Responsibilities: Handle specific regional HRS Tier 2 processes, act as the main contact for employees and managers, providing expert advice on HR policies.
Serve as the escalation point from HRS Delivery teams for complex Tier 1 issues, applying legislative knowledge and cultural awareness to deliver effective solutions.
Address non-complex employee queries, offering culturally sensitive support during sensitive life events.
Achieve HR Services performance targets by monitoring key metrics, identifying areas for improvement, and taking action to enhance service quality and efficiency.
Consistently apply HR Services ways of working to ensure delivery standards are met and continuously improved.
Champion the effective use of HR technology and automation to streamline processes and reduce manual work.
Support the adoption of new tools, provide user insights, and help ensure digital solutions enhance efficiency and the colleague experience.
Build strong relationships with HR partners, managers, and employees to resolve issues, proactively promote and communicate HR Services activity and updates, and act as the primary point of contact for all stakeholders seeking HR support or information.
Ensure adherence to laws, regulations, and collective agreements; maintain records; prepare and submit employment-related data in accordance with local regulatory processes; prepare reports.
Share best practices with HR Delivery teams, drive continuous improvement, and support the evolution of the service delivery model.
Participate in HR projects and change initiatives, implementing global strategies at the local level and ensuring effective adoption.
Qualifications Skills
Human Resources Services Specialist employer: Lorien
Join a forward-thinking company in Manchester that values technical expertise and offers a dynamic work culture. With a focus on hybrid working, flexible hours, and a strong emphasis on employee growth, this role provides the opportunity to lead impactful projects while maintaining a hands-on engineering position. Enjoy a competitive salary, annual bonus, and the chance to shape the future of corporate infrastructure services in a supportive environment.
