We're looking for a Senior Customer Strategy & Planning Manager to join a high-profile Customer Strategy & Planning function. The role is based near Hounslow, with 3 days per week in the office, and will suit someone from a strategy/management consultancy background, ideally at Senior Consultant level, or with strong strategy consulting experience.
You'll operate as a flexible internal strategy consultant, working across Customer, Digital, Retail and Property teams to develop strategy, challenge business assumptions and accelerate high-priority initiatives. This could include building strategic business cases, supporting major digital and operational programmes, or providing strategic challenge around significant commercial decisions.
Key Responsibilities:
- Develop and execute customer strategy, translating strategic objectives into clear, actionable plans.
- Provide strategic challenge to different business areas, testing assumptions, plans and investment decisions.
- Lead and support high-priority strategic initiatives across Customer, Digital, Retail and Property.
- Develop robust business cases and help teams establish strategic clarity and remove blockers.
- Prepare recommendations, papers and presentations for senior leadership.
- Analyse customer insights, market trends, performance data and KPIs to inform decision-making.
- Work closely with subject-matter experts while bringing an independent, commercially focused strategic perspective.
What We're Looking For:
- Strong experience in strategy or management consulting, ideally at Senior Consultant level or equivalent.
- Alternatively, strategy experience within travel, transport, retail, property or another complex customer-facing environment.
- Excellent analytical and problem-solving skills, with strong Excel capability.
- Experience developing strategy, business cases and strategic recommendations.
- Strong written and verbal communication, including senior leadership and Board-level materials.
- Confidence constructively challenging senior stakeholders and influencing cross-functional teams.
- A degree in a quantitative or problem-solving discipline such as business, finance, economics, mathematics, engineering or statistics.
If you're an experienced strategy professional who enjoys solving complex problems, challenging thinking and turning strategy into practical outcomes,
Senior Strategy & Planning Manager in Hounslow employer: Lorien
As a leading employer in the Cyber Security sector, we offer an engaging work culture that prioritises collaboration and innovation. Our Stevenage location provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, including support for further security clearances. Join us to be part of a team dedicated to countering cyber threats while enjoying competitive pay and a commitment to employee well-being.
