At a Glance
- Tasks: Support cloud service delivery and drive continuous improvement in a fast-paced IT environment.
- Company: Join a dynamic team focused on major transformation in IT operations.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to manage multiple priorities and develop problem-solving skills.
- Why this job: Be part of a key transformation programme and make a real impact on cloud services.
- Qualifications: Experience in IT service delivery with a focus on cloud services and strong communication skills.
The predicted salary is between 40000 - 60000 £ per year.
We are looking for a Cloud Service Delivery Analyst to support the delivery and continuous improvement of cloud services in a fast-paced IT environment. This role plays a key part in a major transformation programme, helping evolve service delivery practices and supporting the transition to a new IT Operations partner.
Key Responsibilities
- Analyse cloud service usage and produce clear, tailored reports for stakeholders.
- Act as an escalation point for cloud incidents and support major incident management.
- Maintain ITIL-aligned processes and keep knowledge resources up to date.
- Drive service improvements and contribute to service review meetings.
- Collaborate with business and IT teams to define requirements and support service transitions.
Skills & Experience
- Experience in IT service delivery, with a focus on cloud services and ITIL practices.
- Background supporting business-critical systems in medium to large organisations.
- Strong reporting, communication, and stakeholder management skills.
- Experience with ServiceNow or service modelling frameworks (desirable).
- Proactive, organised, and able to manage multiple priorities effectively.
- Strong problem-solving skills with a customer-focused mindset.
Please apply now for immediate consideration.
Cloud Service Delivery Analyst in Havant employer: Lorien
As a Cloud Service Delivery Analyst with us, you'll be part of a dynamic team in the Portsmouth area, where innovation meets collaboration. We pride ourselves on fostering a supportive work culture that encourages professional growth and continuous learning, offering competitive pay and flexible hybrid working arrangements. Join us to make a meaningful impact in a transformative IT environment, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Service Delivery Analyst in Havant
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Cloud Service Delivery Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to cloud services and ITIL practices. We suggest doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We want to see that customer-focused mindset in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Cloud Service Delivery Analyst in Havant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Service Delivery Analyst role. Highlight your experience with cloud services and ITIL practices, as these are key for us. Use specific examples that showcase your skills in service delivery and stakeholder management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your background in supporting business-critical systems and how you can contribute to our transformation programme. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your strong problem-solving skills. We love candidates who can think on their feet and tackle challenges head-on. Share examples of how you've resolved issues in previous roles, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lorien
✨Know Your Cloud Services
Make sure you brush up on your knowledge of cloud services and ITIL practices. Be ready to discuss specific examples of how you've supported cloud service delivery in the past, as this will show your understanding of the role and its requirements.
✨Prepare for Incident Management Scenarios
Since you'll be acting as an escalation point for cloud incidents, think about past experiences where you've managed incidents or resolved issues. Prepare to share these stories, focusing on your problem-solving skills and customer-focused mindset.
✨Tailor Your Reporting Skills
The job requires producing clear, tailored reports for stakeholders. Bring examples of reports you've created in previous roles, and be ready to explain how you analyse data and present it effectively to different audiences.
✨Show Your Collaborative Spirit
Collaboration is key in this role, so think about times when you've worked with both business and IT teams. Be prepared to discuss how you define requirements and support service transitions, highlighting your proactive and organised approach.
