At a Glance
- Tasks: Lead and improve Dynamics 365 CRM processes while collaborating with diverse teams.
- Company: Join a growing tech team in Southampton with a focus on innovation.
- Benefits: Competitive salary, flexible working, generous leave, and development opportunities.
- Other info: Opportunity for career growth and mentoring within a supportive team.
- Why this job: Shape customer journeys and drive impactful change in a dynamic environment.
- Qualifications: Experience with CRM platforms and strong understanding of customer engagement processes.
The predicted salary is between 60000 - 75000 £ per year.
We have an excellent opportunity for a D365 Functional Consultant to join a growing team in Southampton on a permanent basis. This role is critical to enabling secure, scalable and reliable technology services that underpin day-to-day operations.
Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support strategic goals. You will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved.
The Opportunity: We are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365. Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities.
These roles sit within the Business Systems Centre of Excellence, influencing not just what we deliver, but how we deliver it – strengthening standards, governance and ways of working across the organisation. This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise.
Specialisms: You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities.
What you’ll be responsible for:
- Provide functional leadership and act as a trusted advisor to business stakeholders
- Lead functional work packages from design through to business adoption
- Translate business needs into clear functional designs and solution options
- Take a holistic view across processes and domains to identify dependencies and improvements
- Support prioritisation and decision-making through commercial awareness
- Build strong relationships across service leads, delivery teams, users and partners
- Drive continuous improvement across processes and system usage
- Facilitate workshops and communicate effectively with a range of audiences
- Coach and mentor analysts and junior consultants to build team capability
Essential:
- Experience working with Customer Relationship Management / Customer Engagement platforms
- Strong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)
- Improved customer journeys, system adoption and user experience
Desirable:
- Experience working within a service-led, product-aligned operating model
- Familiarity with Agile delivery approaches and cross-team collaboration
- Awareness of cloud-based business platforms and integrations
- Understanding of data protection, compliance and enterprise governance
Benefits:
- Competitive salary and pension (up to 12.07% contribution)
- Performance-related bonus (where applicable)
- 28 days annual leave plus bank holidays (increasing with service)
- Enhanced family leave, including paid partner leave
- Hybrid and flexible working options
- Learning and development support, coaching and mentoring
- Volunteering leave and matched fundraising
Locations
D365 Functional Consultant (CRM) in Hampshire, Portsmouth employer: Lorien
Join a dynamic and innovative team in Southampton as a D365 Functional Consultant, where you will play a pivotal role in shaping the future of technology services within the organisation. With a strong focus on employee growth, we offer extensive learning and development support, alongside a competitive salary and benefits package that includes hybrid working options and enhanced family leave. Our collaborative work culture encourages continuous improvement and values your expertise, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Functional Consultant (CRM) in Hampshire, Portsmouth
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We think you need these skills to ace D365 Functional Consultant (CRM) in Hampshire, Portsmouth
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Lorien, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Lorien
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Lorien’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
