At a Glance
- Tasks: Coordinate accommodation services and ensure a seamless experience for guests.
- Company: Join a dynamic team focused on delivering exceptional residential experiences.
- Benefits: Gain valuable experience in hospitality and customer service while working in a supportive environment.
- Other info: Perfect opportunity for those looking to grow in the hospitality sector.
- Why this job: Be the friendly face that welcomes guests and makes their stay memorable.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly organised and customer-focused Accommodation Administrator to support the delivery of an excellent residential experience for all learners, delegates, and guests. Working as part of a collaborative team, you will play a key role in coordinating accommodation services end-to-end — from pre-arrival bookings to on-site support and post-stay administration. You will ensure that all customers receive a seamless, welcoming, and professional service throughout their stay.
Key Responsibilities
- Accommodation & Booking Management
- Manage accommodation bookings, allocations, and room schedules
- Ensure accurate records are maintained within booking systems
- Coordinate room availability in line with course schedules and operational needs
- Liaise with internal teams to ensure efficient room utilisation
- Customer Experience
- Act as a first point of contact for accommodation-related enquiries
- Provide clear pre-arrival information including check-in details and site guidance
- Welcome and support guests on arrival and throughout their stay
- Respond promptly to queries and resolve issues in a professional manner
- Operations & Coordination
- Liaise with housekeeping, catering, and facilities teams to ensure high standards are maintained
- Monitor room readiness, cleanliness, and maintenance issues
- Support the resolution of any accommodation-related concerns or complaints
- Administration & Compliance
- Maintain accurate records in line with GDPR and organisational policy
- Produce reports on occupancy, usage, and customer feedback
- Support invoicing or financial processes related to accommodation services
- Ensure all safeguarding and welfare considerations are upheld
About You
You will be a highly organised individual with a strong customer focus and the ability to manage multiple priorities effectively.
- Experience in an administrative or accommodation/hospitality role
- Excellent organisational skills with strong attention to detail
- Strong communication skills (written and verbal)
- Ability to build effective working relationships
- Confident in using MS Office and booking/management systems
- Ability to work under pressure and adapt to changing priorities
- Experience working in an educational, training, or residential environment
- Knowledge of booking or accommodation management systems
- Understanding of safeguarding and welfare responsibilities
Administrator - Accomidation in Gloucester employer: Lorien
As an Accommodation Administrator, you will thrive in a dynamic and supportive work environment that prioritises collaboration and customer satisfaction. Our company is dedicated to fostering employee growth through continuous training and development opportunities, ensuring you can advance your career while contributing to a welcoming atmosphere for all learners and guests. Located in a vibrant educational setting, we offer unique advantages such as a strong sense of community and the chance to make a meaningful impact on the residential experience.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Accomidation in Gloucester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lorien. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lorien
Don't be shy about reaching out to Lorien directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Administrator - Accomidation in Gloucester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lorien and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lorien
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
