At a Glance
- Tasks: Support learners from enrolment to certification, ensuring a smooth and supportive experience.
- Company: Join a dynamic Academic Services team focused on learner success.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to grow in a fast-paced, supportive environment.
- Why this job: Make a real difference in learners' journeys and enhance their educational experience.
- Qualifications: Strong admin skills, excellent communication, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced administrator with excellent organisational skills and a passion for delivering exceptional customer and learner experiences? We’re looking for a Learner Experience Administrator to join our Academic Services team.
This role supports learners throughout their full learning journey — from enrolment and induction through to course completion and certification. You’ll be the key point of contact, ensuring learners receive timely, professional, and supportive service throughout.
Key Responsibilities
- Support learner enrolment, registration, and induction processes
- Coordinate learner communications and pre-course preparation
- Register learners with awarding organisations and monitor progress
- Support delegates before and after training to achieve successful outcomes
- Assist with learner submissions and portfolio completion
- Maintain learner records and manage administrative processes accurately
- Respond to learner enquiries within agreed service levels
- Deliver an outstanding learner and customer experience
- Collaborate with internal teams to ensure a seamless learner journey
- Support safeguarding responsibilities throughout the learner lifecycle
What We’re Looking For
- Strong administrative experience in a fast-paced environment
- Excellent organisation and attention to detail
- Outstanding communication and customer service skills
- Confident user of Microsoft Office (including Excel) and digital systems
- Ability to manage multiple priorities and work proactively
- Experience within education, training, learner support, or customer service environments is beneficial but not essential
- Understanding of safeguarding and SEND support is advantageous
You’ll Succeed If You:
- Are learner and customer focused
- Build positive working relationships
- Take ownership and solve problems effectively
- Enjoy creating a positive and supportive experience for others
If you’re a strong administrator who enjoys supporting people and delivering high-quality service, we’d love to hear from you.
Academic Administrator in Gloucester employer: Lorien
Join our dynamic Academic Services team as a Learner Experience Administrator, where your organisational skills and passion for exceptional service will thrive. We offer a supportive work culture that prioritises employee growth, with opportunities for professional development and collaboration across teams. Located in a vibrant educational environment, we are committed to delivering meaningful experiences for our learners while fostering a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Academic Administrator in Gloucester
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Lorien looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Academic Administrator at Lorien, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Academic Administrator in Gloucester
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Lorien, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Lorien and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Lorien
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Lorien might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Lorien.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
