At a Glance
- Tasks: Plan and schedule essential field operations for a leading utilities organisation.
- Company: Join a top utilities company making a difference in Scotland.
- Benefits: Competitive daily rate, hybrid work, and a dynamic team environment.
- Other info: Fast-paced role with opportunities for growth and learning in a supportive team.
- Why this job: Be the key player in coordinating impactful projects while enhancing customer experience.
- Qualifications: Experience in planning or customer service, with strong communication skills.
Location: Glasgow (Hybrid)
Rate: £180-£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern: Monday to Friday, 08:00 - 15:30
We're working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.
The Role
As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity. You'll act as the central point of contact between field teams, customers, and key stakeholders, ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout. This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.
Responsibilities
- Plan and schedule reactive and planned works using core systems
- Manage and prioritise workloads in line with SLA targets and urgency
- Act as the main point of contact for field teams, supporting multiple stakeholders at once
- Coordinate work raised via the customer contact centre and ensure smooth delivery
- Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
- Ensure compliance with streetworks regulations (NRSWA) where required
- Develop an understanding of different task types and manage planning accordingly
Skills & Experience
- Strong experience in a planning, scheduling, or coordination role, or a customer service environment
- Confident communicator with the ability to manage high call volumes and stakeholder interaction
- Proven ability to prioritise work in a fast-paced, reactive setting
- Highly organised with strong attention to detail
- Comfortable working with multiple systems and adapting to new tools
Desirable:
- Experience with Salesforce or other scheduling/workflow systems
- Knowledge of MS Dynamics (CRM)
- Familiarity with streetworks/utilities environments
- Understanding of Aurora (Streetworks Register) or willingness to learn
The Person
You'll be personable, proactive, and thrive in a busy environment where priorities can change quickly. This role suits someone who enjoys being at the centre of operations, keeping things moving, solving problems, and delivering a high level of service to both internal teams and customers.
Planning Technician in Glasgow employer: Lorien
Join a leading utilities organisation in Glasgow, where you will be part of a dynamic team dedicated to supporting critical infrastructure across Scotland. With a strong emphasis on employee growth and a collaborative work culture, this role as a Planning Technician offers the chance to make a meaningful impact while enjoying a hybrid working model and competitive daily rates. Experience a fast-paced environment that values your contributions and fosters professional development, ensuring you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Technician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Planning Technician. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice your communication skills! As a Planning Technician, you'll need to juggle multiple stakeholders. Role-play with a friend or use online resources to sharpen your ability to convey information clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Planning Technician in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in planning, scheduling, or customer service. We want to see how your skills match the role of Planning Technician, so don’t hold back!
Show Off Your Communication Skills:As a Planning Technician, you'll be the go-to person for communication between teams and customers. Use your application to demonstrate your confident communication style and ability to manage multiple stakeholders.
Highlight Your Organisational Skills:This role is all about juggling priorities in a fast-paced environment. Make sure to showcase your organisational skills and attention to detail in your application. We love seeing examples of how you've managed workloads effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a leading utilities organisation!
How to prepare for a job interview at Lorien
✨Know Your Stuff
Make sure you understand the key responsibilities of a Planning Technician. Brush up on your knowledge of planning, scheduling, and customer service. Familiarise yourself with terms like SLAs and NRSWA, as these will likely come up during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder interaction, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed multiple stakeholders or resolved customer issues. This will show that you can handle the fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you would prioritise tasks in a busy setting. Prepare some scenarios from your past experience where you successfully balanced competing priorities. This will highlight your organisational skills and ability to think on your feet.
✨Familiarise Yourself with Relevant Tools
If you have experience with Salesforce, MS Dynamics, or any other scheduling systems, make sure to mention it. If not, show your willingness to learn by researching these tools beforehand. This demonstrates your proactive attitude and adaptability.
