At a Glance
- Tasks: Provide 2nd and 3rd line IT support, tackling internal requests and contributing to exciting projects.
- Company: Fast-growing global SAAS company with a stellar reputation.
- Benefits: Competitive salary, bonuses, flexible working, private healthcare, and professional development opportunities.
- Other info: Friendly culture with excellent career growth and ongoing upskilling.
- Why this job: Join a dynamic team and make a real impact in a thriving tech environment.
- Qualifications: Proven IT support experience and strong knowledge of Microsoft tools.
The predicted salary is between 36000 - 54000 £ per year.
Lorien’s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for either their Glasgow or London office (3 days in office per week, whichever location's best for you) to play a key role in their expanding and evolving technical function.
This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside.
Key Responsibilities- Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate.
- Contributing to relevant projects and making sure internal offerings are up to task.
- Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on.
- Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely.
- Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, M365 / Azure Admin.
- Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare.
- Some basic Networking knowledge.
- Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
- Ideally but not necessarily any knowledge of IaC offerings and/or Linux.
If you’re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration!
IT Support Engineer (2nd/3rd Line) - Central Glasgow or London Hybrid – Circa 45K plus Bonus employer: Lorien
Join a dynamic and innovative SAAS company that prioritises employee well-being and professional growth. With a hybrid working model in the vibrant cities of Glasgow or London, you will enjoy a supportive work culture that values flexibility, offers competitive bonuses, and provides extensive opportunities for upskilling and career advancement. Be part of a friendly team where your contributions are recognised and rewarded, making it an ideal place for IT Support Engineers looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd/3rd Line) - Central Glasgow or London Hybrid – Circa 45K plus Bonus
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lorien values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lorien might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lorien!
✨Direct Apply to Lorien
Let's not forget to apply directly through the Lorien website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (2nd/3rd Line) - Central Glasgow or London Hybrid – Circa 45K plus Bonus
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lorien.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lorien. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lorien
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
