At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and performance.
- Company: Join a leading financial services firm in Glasgow with a supportive culture.
- Benefits: Long-term contract, competitive salary, and opportunities for professional growth.
- Other info: Embrace a collaborative environment with a focus on wellbeing and development.
- Why this job: Make a real impact by motivating a team and enhancing client satisfaction.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading financial professional services business, are recruiting for a Customer Administration Team Leader to join the team at their office in Glasgow on a long term contract basis.
5 days per week in the office.
- Takes overall responsibility for the team’s workload and service to the team’s client portfolio.
- Monitors the team’s performance against SLAs and client deadlines.
- Motivates and facilitates effective team working, recognising that team members may be working remotely.
- Responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our internal controls.
- Monitors team productivity and quality using the work management system and provides regular feedback to team members.
- Takes responsibility for resource planning and communicates any concerns to the Operations Manager.
- Reviews the skills available in the team and takes steps to ensure that knowledge is shared and there is no key man risk.
- Ensures the team follows standard processes and best practices to promote consistent working practices across all administration teams.
- Using the MI available, works with the local Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary.
- Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual.
- Manages change to ensure the team adapts to process and policy changes effectively.
- With support from the local Operations Manager, deals with holiday, adjusted hours and flexible working requests.
- With support from the local Operations Manager, manages any excessive sickness and/or long term health issues.
- Takes a proactive approach to ensure team members’ wellbeing is prioritised using resources available to signpost additional support if required.
- Supports the Operations Manager and works closely with HR to manage challenging people matters in line with HR policies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administration Team Leader in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Lorien. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service Administration Team Leader in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lorien.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lorien's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lorien
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lorien.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lorien will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lorien employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
