At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and performance for our clients.
- Company: Join a leading financial services firm in a vibrant Glasgow office.
- Benefits: Enjoy a competitive salary, flexible working options, and career development opportunities.
- Other info: Be part of a supportive environment that prioritises wellbeing and growth.
- Why this job: Make a real impact by motivating a team and enhancing client satisfaction.
- Qualifications: Experience in team leadership and a passion for people management.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading financial professional services business, are recruiting for a Customer Administration Team Leader to join the team at their office in Glasgow on a long term contract basis.
5 days per week in the office
Role:
- Takes overall responsibility for the team's workload and service to the team's client portfolio
- Monitors the team's performance against SLAs and client deadlines
- Motivates and facilitates effective team working, recognising that team members may be working remotely
- Responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our internal controls
- Provides timely communications to the team to keep them informed of priorities and plans
- Holds regular meetings with all team members to discuss workloads, client matters, internal communications etc.
- Monitors team productivity and quality using the work management system and provides regular feedback to team members
- Ensures the system is used effectively and timesheets are updated correctly and regularly
- Takes responsibility for resource planning and communicates any concerns to the Operations Manager
- Reviews the skills available in the team and takes steps to ensure that knowledge is shared and there is no key man risk
- Promotes cross team working
- Ensures the team follows standard processes and best practices to promote consistent working practices across all administration teams
- Delegates where appropriate whilst retaining accountability
- Actively manages the team to adhere to specific targets and respond to the need for a rapid turnaround of work
People Management
- Using the MI available, works with the local Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary
- Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual
- Conducts regular one-to-one discussions for all team members
- Manages change to ensure the team adapts to process and policy changes effectively
- With support from the local Operations Manager, deals with holiday, adjusted hours and flexible working requests
- Conducts return to work discussions following periods of absence. With support from the local Operations Manager, manages any excessive sickness and/or long term health issues
- Takes a proactive approach to ensure team members' wellbeing is prioritised using resources available to signpost additional support if required
- Supports the Operations Manager and works closely with HR to manage challenging people matters in line with HR policies
Please apply!
We think you need these skills to ace Customer Administration Team Leader - Umbrella in Glasgow
Team Leadership
Performance Monitoring
Client Relationship Management
Quality Assurance
Effective Communication
Resource Planning
Coaching and Training
