At a Glance
- Tasks: Provide hands-on application support and collaborate with tech teams on exciting projects.
- Company: Fast-growing global SaaS provider with a strong reputation and collaborative culture.
- Benefits: Competitive salary, hybrid working, private healthcare, and career development opportunities.
- Other info: Friendly team environment with clear paths for progression.
- Why this job: Join a tech-driven business and make a real impact while growing your skills.
- Qualifications: Experience in Application Support and strong SQL skills required.
Lorien's client, a fast-growing global SaaS provider with a strong reputation in their domain, is looking to hire an Application Support Engineer to join their expanding support function. Based out of either their Edinburgh or Glasgow office, this is a fantastic opportunity to join a tech-driven business with exciting projects, a collaborative culture, and a clear path for progression.
What's in it for you?
- Competitive salary (£26K-£30K) + Bonus
- Hybrid working model (office/home split based on shift)
- Private healthcare, flexible working, recognition rewards
- Career development and upskilling opportunities
- Friendly, supportive team environment
Shift Pattern (rotational):
- Morning (6am-2:30pm) - Work from home
- Mid (8am-4:30pm) - Office-based Tuesdays & Thursdays (Edinburgh or Glasgow), WFH rest of the week
- Late (2:30pm-10pm) - Work from home
Key Responsibilities:
- Provide hands-on application support across core platforms
- Manage and escalate support tickets appropriately
- Collaborate with DevOps, Infrastructure, and other teams
- Monitor remote client servers for stability
- Manage user accounts and support portal access
- Contribute to deployments, change/config projects, and process improvements
What You'll Bring To The Table:
- Proven experience in Application Support or 1st/2nd Line Support
- Strong hands-on SQL skills (Azure SQL a bonus)
- Familiarity with Active Directory / Entra ID (AzureAD)
- Ability to support users remotely
- Understanding of ITIL, Change Management, or similar methodologies
If you're looking to join a company that values its people, offers real career growth, and works on impactful tech, apply now with your latest CV or reach out for a chat before this opportunity is snapped up.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer - Edinburgh/Glasgow - 30K, Bonus
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lorien values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lorien might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lorien!
✨Direct Apply to Lorien
Let's not forget to apply directly through the Lorien website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Engineer - Edinburgh/Glasgow - 30K, Bonus
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lorien.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lorien. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lorien
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
