At a Glance
- Tasks: Provide hands-on application support and collaborate with tech teams on exciting projects.
- Company: Fast-growing global SaaS provider with a strong reputation and collaborative culture.
- Benefits: Competitive salary, hybrid working, private healthcare, and career development opportunities.
- Other info: Friendly team environment with clear paths for progression.
- Why this job: Join a tech-driven business and make a real impact while growing your skills.
- Qualifications: Experience in application support and strong SQL skills required.
The predicted salary is between 27000 - 27000 £ per year.
Lorien's client, a fast-growing global SaaS provider with a strong reputation in their domain, is looking to hire an Application Support Engineer to join their expanding support function. Based out of either their Edinburgh or Glasgow office, this is a fantastic opportunity to join a tech-driven business with exciting projects, a collaborative culture, and a clear path for progression.
What's in it for you?
- Competitive salary (£26K-£28K) + Bonus
- Hybrid working model (office/home split based on shift)
- Private healthcare, flexible working, recognition rewards
- Career development and upskilling opportunities
- Friendly, supportive team environment
Shift Pattern (rotational):
- Morning (6am-2:30pm) - Work from home
- Mid (8am-4:30pm) - Office-based Tuesdays & Thursdays (Edinburgh or Glasgow), WFH rest of the week
- Late (2:30pm-10pm) - Work from home
Key Responsibilities:
- Provide hands-on application support across core platforms
- Manage and escalate support tickets appropriately
- Collaborate with DevOps, Infrastructure, and other teams
- Monitor remote client servers for stability
- Manage user accounts and support portal access
- Contribute to deployments, change/config projects, and process improvements
What You'll Bring To The Table:
- Proven experience in Application Support or 1st/2nd Line Support
- Strong hands-on SQL skills (Azure SQL a bonus)
- Familiarity with Active Directory / Entra ID (AzureAD)
- Ability to support users remotely
- Understanding of ITIL, Change Management, or similar methodologies
If you're looking to join a company that values its people, offers real career growth, and works on impactful tech, apply now with your latest CV or reach out for a chat before this opportunity is snapped up.
