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- Tasks: Manage exciting Client Experience projects and assist with in-store events.
- Company: Join a dynamic team focused on delivering exceptional client experiences.
- Benefits: Enjoy flexible work options and opportunities for personal growth.
- Why this job: Be part of innovative projects that make a real impact and enhance client relationships.
- Qualifications: Strong organisational skills, excellent communication, and proficiency in Microsoft Office are essential.
- Other info: Experience in event coordination is a plus; perfect for those who thrive under pressure.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and detail-oriented Client Experience Manager to support the delivery of exciting Client Experience projects. This role will work closely with cross-functional teams to ensure the smooth workflow of key Client Experience projects while helping drive them forward to successful completion. Assist with in-store events that the regions will execute including an event in May where Client will be hosting global clients.
Key Responsibilities:
- Brief Creation & Coordination: Develop Client Experience briefs, working with internal teams to ensure projects are moving forward.
- Project Management: Assist in the delivery of innovative and engaging experience formats, managing the critical path and timelines for key initiatives.
- Event Results & Reporting: Collect event results and prepare detailed reports, ensuring data is organised and actionable.
- Team Liaison: Disseminating updates and collecting regional feedback.
- Meeting Preparation: Prepare agendas and presentations for both ad-hoc projects and recurring meetings, ensuring all necessary materials are ready and available.
Qualifications:
- Strong organisational and multitasking skills, with an ability to manage multiple projects simultaneously.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively with cross-functional teams and regional stakeholders.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) or equivalent tools.
- Experience in event coordination or client-facing roles is a plus.
- Strong attention to detail and ability to work under tight deadlines.
Experience Manager employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in client experience management. Understanding what makes a memorable client interaction can set you apart during discussions and interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in event coordination or client-facing roles. They can provide insights and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or events in the past. Highlight your organisational skills and ability to work under tight deadlines, as these are crucial for the Experience Manager role.
✨Tip Number 4
Showcase your proficiency in Microsoft Office Suite by being ready to discuss how you've used these tools in previous roles. Being able to demonstrate your skills in Excel, PowerPoint, and Word will be beneficial during the interview process.
We think you need these skills to ace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and event coordination. Use specific examples that demonstrate your organisational skills and ability to manage multiple projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client experience and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in project management and communication.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft Office Suite and any experience you have with event coordination. Provide examples of how you've successfully managed timelines and collaborated with teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Experience Manager role.
How to prepare for a job interview at Lorien
✨Showcase Your Organisational Skills
As an Experience Manager, you'll need to juggle multiple projects. Be prepared to discuss specific examples of how you've successfully managed several tasks at once, highlighting your organisational skills and attention to detail.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with cross-functional teams or clients in the past.
✨Prepare for Event Coordination Questions
Since event coordination is part of the job, think about your previous experiences in this area. Be ready to discuss how you planned and executed events, including any challenges you faced and how you overcame them.
✨Familiarise Yourself with Microsoft Office Tools
Proficiency in tools like Excel, PowerPoint, and Word is essential. Brush up on your skills and be prepared to discuss how you've used these tools in previous roles to manage projects or create reports.
