Experience Manager

We are seeking a dynamic and detail-oriented Client Experience Manager to support the delivery of exciting Client Experience projects. This role will work closely with cross-functional teams to ensure the smooth workflow of key Client Experience projects while helping drive them forward to successful completion.

Assist with in-store events that the regions will execute including an event in May where Client will be hosting global clients.

Key Responsibilities:

• Brief Creation & Coordination: Develop Client Experience briefs, working with internal teams to ensure projects are moving forward.
• Project Management: Assist in the delivery of innovative and engaging experience formats, managing the critical path and timelines for key initiatives.
• Event Results & Reporting: Collect event results and prepare detailed reports for, ensuring data is organised and actionable.
• Team Liaison: Disseminating updates and collecting regional feedback
• Meeting Preparation: Prepare agendas and presentations for both ad-hoc projects and recurring meetings, ensuring all necessary materials are ready and available.

Qualifications:

• Strong organisational and multitasking skills, with an ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively with cross-functional teams and regional stakeholders.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) or equivalent tools.
• Experience in event coordination or client-facing roles is a plus.
• Strong attention to detail and ability to work under tight deadlines.